Catherine

Admin Assistant|WP Content Formatting|Research|Cust Service

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Overview

Looking for full-time work (8 hours/day)

at $6.70/hour ($1,179.20/month)

Bachelor degree

Last Active

January 17th, 2024 (99 days ago)

Member Since

November 1st, 2009

Profile Description

Experienced in the following : Microsoft Office (Word, and Excel); Google (Gmail, Docs, and Sheets); Project Management (Trello, Asana, & Notion); Communication Tools (Slack and Zoom), Canva, WordPress, Loom.

The core of my VA experience is working directly with the business' executives-either the CEO/Founder or the Chief-of-Staff. This means I'm used to various tarious business-related tasks.

Prepared various company materials -- reports, SOPs, marketing images, content, research, data entry on spreadsheets or updating WordPress articles. documented process steps which were later turned into SOPs.

Executed email management and email support on a total of 3, occasionally 4 Inboxes representing 3-4 different markets (UK, Ireland, and South Africa and Benelux) in the role of e-commerce Customer Service Assistant. In this function, I also processed customer's orders on a daily basis.

Put together reports for the business or its clients and corresponding with the business' clients in behalf of the business via email in the capacity of Administrative Assistant.

Performed WordPress-related tasks -- WP basic setup, formatting content, adding relevant images, internal links, and affiliate links to content, adding WordPress pages, on-page SEO, and updating content.

Proficient in speaking and writing in English. Had taken the Test of English as a Foreign Language internet-based (TOEFL-iBT) with a score of 104/120 which is equivalent to CEFR C1.

Completed a 6-month research for a male clothing business based in Utrech, The Netherlands. 

Former educator at a Phillippine college's school of Computer Science and IT for 7 years.

Top Skills

Customer Support » Email Support

Experience: 1 - 2 years

Performed daily email support of 3-4 Inboxes for an e-commerce group based in Belgium whose products are in the supplements, weight loss, and personal care niche. The business' customer base was United Kingdom, Ireland, and South Africa. Also, occasionally handled the Inbox for their Dutch and French customers. Using Google Translate, I answered emails that had available response templates and marked and redirected to supervisors those I couldn't answer.

Office and Administration » Google Docs

Experience: 2 - 5 years

Used Google Docs for creating SOPS, reports, briefs, and written articles. Used the same as collaboration tool at the office and as a place for collated research data to be used for new articles or for updating published ones.

Office and Administration » English

Experience: 5 - 10 years

Used the English language at all times in office, client/customer communication, writing reports and presenting research results, creating related images for WordPress posts, briefs, and SOPs.

Other Skills

Project Management » Trello

Experience: 1 - 2 years

Used Trello to receive alerts about Project assignments, monitoring of any project's status, and for collaboration.

Design » Graphic Design » Canva

Experience: 6 months - 1 year

Used Canva to create create related graphics intended to enhance and break long walls of text on Wordpress articles, product photos, site images, and for an online freelancer's summit in 2021.

Basic Information

Age
46
Gender
Female
Website
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Address
Davao, Davao Sur
Tests Taken
IQ
Score:  120
DISC
Dominance: 28
Influence: 9
Steadiness: 35
Compliance: 28
English
C2(Advanced/Mastery)
Uploaded ID
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