Certified Lean Six Sigma Yellow Belt 

Help maintain, manage, and repair IT systems. This role also involves diagnosing software or hardware faults and solving the issues over the phone or in person.

I have handled customer concerns, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution. Kept records of customer interactions, processed customer accounts, and filed documents.

Methodologies or practices of finding ways to make current processes faster, more accurate, more efficient, and more reliable thus increasing profitability. These methodologies include Six Sigma, Total Quality Management, Lean, Kaizen Blitz, PDCA, and 5 Whys.

Review the quality of work performed by staff through live monitoring and use of call recording systems and applications. Use quality monitoring data management system to compile and track performance at team and individual levels. Conduct calibration session. Provide feedback to team leaders and managers. Create and update training materials, and maintain standardized workflows and procedures. Provide recommendations for change and participate in the analysis of workflows and procedures to improve accuracy/efficiency. Prepare and analyze internal and external quality reports.

Part of the duties and responsibilities of being a virtual assistant is doing bookkeeping. I record and track the financial transactions of the company using Quickbooks Online.

I was in charge of a previous client's business's online and some offline operations. I oversee all aspects of online activity including web content development and management, creating and managing product listings, branding, marketing, online sales, social media promotions, inventory management, creating management reports on sales performance, managing shifts and payroll, and other ad-hoc tasks as needed.

Data analysis plays a huge part in quality management and report generation. It helps me make sense of the data, and have a deeper understanding of processes, behaviors, and trends. In turn, I can identify opportunities, make informed decisions, optimize processes, mitigate risks, and enhance their overall performance.

As a virtual assistant, I am responsible for managing the company's clerical needs such as managing calendars, appointments, customer database, sales, and payroll information. I also spend time in answering calls, taking messages, and responding to emails.