General Virtual Assistant

Maintenance Coordinator Served as a maintenance dispatcher in the property management industry for 2 years and 6 months * Managed maintenance work orders from inception to completion, including coordinating with home warranties and inspections, and escalating recurring annual maintenance tasks * Handled general inquiries from tenants, homeowners, and vendors via phone and email, while managing invoicing and transactions * Oversaw vendor relationships, including price and scope of work negotiations, to ensure favorable terms and service quality * Streamlined property operations by coordinating move-in/move-out requests with the inspections team and ensuring timely completion of tasks

Worked as a customer service representative in telecommunications and finance line of business for 9 years and 10 months Managed customer accounts, including re-issuing expired cards and clarifying terms, while also handling service support calls and captioning live voice calls Monitored surveillance cameras and maintained an organized filing system Handled incoming calls and ensured adequate inventory levels through team collaboration

Held the position of an administrative support representative in a school facility for 1 year Welcomed new employees by conducting comprehensive orientations Submitted detailed employee data reports after assembling, preparing, and analyzing information Oversaw the day-to-day functions of the business and its staff

Oversaw the end-to-end hiring process as a human resource specialist for 1 year and 6 months Screened applicants, administered skills tests, and coordinated examination schedules Facilitated offer extensions, negotiated employment terms, and conducted new hire orientations Ensured all hiring practices adhered to employment laws and regulations