Customer Service Rep | Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

May 4th, 2024 (17 days ago)

Member Since

September 11th, 2020

Profile Description

I have more than 4 years of experience in Customer Service and Virtual Assistant (Live Chat, Email and Phone Support)
With E-commerce background mainly using Shopify, Zendesk/ Freshdesk /Gorgias to assist customers with their order status, refund and replacement request and general questions on the products and services.
I have worked for a Property Management Company as an Owner Operations Coordinator and Renewals Coordinator and made sure that both homeowners and tenants are satisfied.

Acknowledgement and identifying the customer's needs must always comes first in order to provide the best solution.

I have also worked for a Healthcare Company (Optum Global Solutions) as a Patient Care Coordinator and I have assisted patients with their specialty prescription refills and maintained patient records and coordinate with their health care providers in processing claims and appointment setting.
I am patient, professional and able to learn about a product quickly. I also value every work and opportunity that is given to me and I assure you that I will never let you down when it comes to professionalism.
Providing good customer service is one of my areas of Upgrade to see actual info feels good to know that customers will be leaving the conversation happy and satisfied that their issues are resolved.
Here are my areas of expertise:
Customer Service:
? Email and Chat Support
? Inbound and Outbound Call Handling
Administrative Work/Virtual Assistance:
? Data entry
? Social Media Management
? Basic Graphic Designing using Canva
? Proficiency in Microsoft Office and Google Docs, Google Sheets etc
CRM:
? Shopify
? Zendesk
? Gorgias
? Magento
? Freshdesk
? Front
? Slack
? Business Suite
? Airtable
? Salesforce
? Propertyware
? Jarvis
? Happyco
Equipments:
? PC with 24 inch monitor
? Processor - AMD Ryzen 5 3400G
? 16GB installed RAM
? Macbook Air MUpgrade to see actual infoGB
? 25mbps internet connection and 5-10mbps back up
? noise cancelling headset
? web camera
I work well under minimum supervision, highly trainable, receptive to feedback, and always aim to exceed expectations. I always want long term relationships with clients and I truly value every project that has been given.
If any of these sounds like what you need, please contact me.