General VA

Overview

Looking for full-time work (8 hours/day)

at $25.00/hour ($4,400.00/month)

Bachelors degree

Last Active

August 10th, 2023 (276 days ago)

Member Since

September 11th, 2020

Profile Description

*Open and maintain customer accounts by recording account information*Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; CD potential products or services to management by collecting customer information and analyzing customer needs.*Manage large amounts of incoming calls*Generate sales leads*Identify and assess customers' needs to achieve satisfaction*Build sustainable relationships of trust through open and interactive communication*Provide accurate, valid and complete information by using the right methods/tools*Meet personal/team targets and call handling quotas*Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution*Keep records of customer interactions, process customer accounts and file documents*Follow communication procedures, guidelines and policies*Resolve customer complaints via phone or email*Use telephones to reach out to customers and verify account information*Greet customers warmly and ascertain problem or reason for calling*Account information amendments