Virtual Assistant|Customer Service Rep|Onboarding Specialist

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

May 16th, 2024 (5 days ago)

Member Since

September 10th, 2020

Profile Description

Hello, I'm Upgrade to see actual info Upgrade to see actual info, a seasoned professional with over a decade of experience in customer-centric roles. My expertise encompasses a wide array of skills crucial for business success:

1. Technical Support Specialist & Customer Service Representative
     - Proven track record in resolving internet and financial software issues.
     - Exceptional ability to maintain composure in challenging situations, ensuring positive and effective customer interactions.

2. E-commerce Merchant Support
    - Successful tenure at Lazada Philippines, specializing in aiding sellers with order fulfillment concerns.
    - Expertise in guiding sellers on strategies for business enhancement, covering refunds, returns, drop shipping, and payments.

3. Quality Assurance Specialist
    - Extensive experience conducting meticulous audits and root cause analyses.
    - Proactive approach in developing checklists, recommending procedures, and implementing controls to prevent recurring problems.
    - Conducting training sessions to elevate agent call handling for an optimal customer experience.

4. Onboarding Specialist & Healthcare Recruiter
    - Recent role at Nurse on Demand CareLinx by Sharecare involved managing the end-to-end onboarding process for healthcare providers.
    - Proficient in conducting screenings, interviews, and welcome calls.
    - Ensures seamless transitions for candidates to Nurse Accounts or Fulfillment Teams by meticulously managing paperwork and credentials for both W9 and W2 employment categories.

With a passion for problem-solving, a commitment to process optimization, and a customer-centric approach, I bring a holistic skill set to your project. Let's collaborate to drive success and efficiency in your endeavors.