9d8c084d 0d1f

Performance Coach,Team Leadaer, QA Specialist, Data Analyst

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EXPECTED SALARY
Php 20,000.00/month
( $360 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
20 hrs/wk
( $4.16 USD/hr )
EXPERIENCE OVERVIEW
10 years in BPO Industry
BASIC INFORMATION
Age:
34
Gender:
Female
Location:
Caloocan City
Tests Taken:
IQ
Score:  118

DISC
Dominance:20%
Influence:5%
Steadiness:38%
Compliance:38%

English
 C1(Advanced)
Last Active:
November 18th, 2022 (9 days ago)
Member Since:
September 7th, 2020
SKILL SUMMARY

I've been in a BPO industry for 10 years and I've experienced different roles from Telesales Representative to Data Analyst . I do one-on-one coaching to agents who need improvement on their call handling skill. I also monitor, audit, and evaluate calls based on QA guidelines. I send sample data records to clients to determine wether they meet specification and quality standard.

WORKER SKILLS
TOP SKILLS
  • Quality Assurance
  • Speaking
  • Telemarketing

Office & Admin (Virtual Assistant)
EXPERIENCE

I've been a QA Specialist for 4 years. I audit, monitor, and evaluate calls based on the QA guidelines. I email weekly reports.

SKILL RATING
  • Excel
  • Quality Assurance

English
EXPERIENCE

I've been in a BPO Industy for 10 years. I've experienced different roles, from agent, performance coach, team leader, qa specialist and as data analyst.

SKILL RATING
  • Speaking

Sales and Marketing
EXPERIENCE

I've been a telesales representative for almost 2 years.

SKILL RATING
  • Telemarketing

Graphics & Multimedia
EXPERIENCE

I don't have any work experience related to Photo Editing but I know the basics of Adobe Photohop.

SKILL RATING
  • Photoshop

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