Anthonee

 Quality Analyst / Customer Service  

85 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($799.99/month)

Bachelors degree

Last Active

May 7th, 2024 (7 days ago)

Member Since

September 7th, 2020

Profile Description

I have been working as a quality analyst, handling US-based clients mostly in the insurance and healthcare industries. The tools I mostly use are Verint, NiceApp, Microsoft Word, Excel, and PowerPoint. Below are some of the things I usually do:- Monitoring calls through Verint or NiceApp.
- Providing Feedback through email or call (Teams or Zoom).- Conducting coaching through email or call (Teams or Zoom).- Data Analysis, to identify trends, identify trends, patterns, and areas for improvement. - Process Improvement, collaborate with managers and other stakeholders to identify opportunities. - Quality Assurance Documentation, maintaining accurate records of call evaluations, feedback provided, coaching sessions, and any other relevant data.Let us connect: Upgrade to see actual info

Top Skills

Human Resources

Customer Support » Phone Support » English Speaking

Office and Administration » Personal Assistant

Other Skills

Marketing » Content Creation » Blogging

E-Commerce » Inventory Management » Quality Control

Office and Administration » Data Entry

Office and Administration » Email Management

Marketing » Affiliate Marketing

Marketing » Content Creation » eBook Writing

Marketing » Social Media Management » Instagram marketing

Real Estate » Appointment Setting

Office and Administration » Translation

Office and Administration » Microsoft Excel

Marketing » Craigslist Posting Marketing

SEO » Private Blog Network

Basic Information

Age
28
Gender
Male
Website
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Address
Cebu, Cebu
Tests Taken
IQ
Score:  90
DISC
Dominance: 33%
Influence: 18%
Steadiness: 23%
Compliance: 26%
English
C2(Advanced/Mastery)
Uploaded ID
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