Experienced Customer Support and Virtual Assistant

Overview

Looking for full-time work (6 hours/day)

at $10.00/hour ($1,320.00/month)

Bachelors degree

Last Active

April 25th, 2024 (9 days ago)

Member Since

September 5th, 2020

Profile Description

- Excellent interpersonal and communication skills, giving me the ability to lead team members in achieving collective goals.
- Expert knowledge of computer database system tools such as MS Excel. 
- Sound MS PowerPoint skills to design and make professional presentations.
- Expertise in planning, prioritizing and organizing multiple jobs in hand.
- Driving business metrics (e.g., customer satisfaction, service levels, value enhancement, average handling time, profitability, schedule adherence, etc.)
- 6+ years experience with customer service in multiple environment: energy retail, banking and financial account and Telco.
- 2 years as a customer service team leader. known to have a strong passion for guiding employees with integrity, creativity and uniqueness.
- Possesses skills on how to communicate to verbally and non verbally with management, employees and clients: Interpersonal relationship management, problem solving, conflict resolution, team building, team member's personal growth, motivational coaching/speaking and assertiveness.
- Experienced Quality Analyst for 2 years who exhibits a professional demeanor and excellent communication skills.
- Skilled at evaluating team members while coaching them for success in executing compliance and superior service to customers.