Paulkem

Outsourcelly Operations

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Overview

Looking for full-time work (8 hours/day)

at $12.00/hour ($2,112.00/month)

Bachelors degree

Last Active

May 2nd, 2024 (today)

Member Since

August 31st, 2020

Profile Description

Profile Description:
With over 15 years of dedicated experience in the dynamic BPO industry, I am a seasoned professional who has cultivated expertise in leadership, customer support, operational strategy, sales and marketing, and administration. Each chapter of my career has been a deliberate progression toward excellence.
In 2017, driven by a fervent desire to empower my fellow Filipinos in the thriving BPO sector, I took the entrepreneurial leap and founded my own company, specializing in top-notch call center services. However, faced with the challenges posed by the pandemic, I strategically pivoted, opting to close down my business and refocus on the work-from-home setup.
Now, I am thrilled to announce my return to providing an office-based setup through Outsourcelly, my agency committed to delivering exceptional BPO solutions. Our main headquarters is strategically situated in NY, where I lead the team to ensure seamless operations in this vibrant city.
As I navigate the ever-evolving landscape of remote work, I am eager to leverage my wealth of experience and skills to contribute as an invaluable asset to your esteemed company. My commitment to excellence and proven track record in the industry position me as a reliable partner in achieving shared success.

Top Skills

Marketing » Telemarketing

Experience: Less than 6 months

I used to be a call center representative back in 2007 to 2017 and I can say that from that time I became a top-notch representative as I climbed the stairs of success to become a top sales agent of the year plus some minor achievements in getting Quality Calls monthly. all those years I have gained knowledge on how to train people and have them become go-getters like me.

Professional Services » Management Services » Bpo Operations Management

Experience: Less than 6 months

Customer Support

Experience: 5 - 10 years

Providing customer experience for a leading telecommunication company in the US. Worked with a snack subscription company in us as Chat and Email Support with a high Stellar score of 5 star back in 2016.

Other Skills

Professional Services » Management Services » Administrative Management

Experience: 1 - 2 years

Had worked with my own company The WorkPlayze and Phonetixcorp back in 2017-2019. I have spearheaded the operations, planning and deliverables for the success of the company.

Real Estate » Appointment Setting

Office and Administration » Microsoft Excel

Human Resources

Experience: Less than 6 months

Real Estate » Cold Calling

Experience: Less than 6 months

Customer Support » Chat Support

Experience: 1 - 2 years

Office and Administration » Data Entry

Experience: Less than 6 months

Office and Administration » Email Management

Experience: Less than 6 months

Basic Information

Age
43
Gender
Male
Website
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Address
Davao, Davao del Sur
Tests Taken
IQ
Score:  104
DISC
Dominance: 45
Influence: 29
Steadiness: 17
Compliance: 9
English
C2(Advanced/Mastery)
Uploaded ID
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