Virtual Assistant - Customer Service - E-commerce 

Successfully managed daily operations for two US-based and one UK-based eBay stores, ensuring smooth order fulfillment and high customer satisfaction. Handled customer support via email, promptly responding to inquiries, resolving issues, and providing technical assistance related to the eBay platform. Oversaw order processing, including purchase verification, payment tracking, and coordination with shipping providers to ensure timely deliveries. Managed returns and refunds efficiently—coordinating return logistics, inspecting items, and issuing prompt resolutions. Proactively addressed and resolved disputes and negative feedback, maintaining strong customer relationships and improving store ratings. Maintained accurate records, tracked inventory, and collaborated closely with internal and external partners to support seamless store operations. Demonstrated strong multitasking, communication, and problem-solving skills in a fast-paced eCommerce environment.