Results-driven customer service and support professional with 5 years of experience in customer support, medical records retrieval, and back-office operations. Skilled in data entry, cold calling, appointment setting, administrative tasks, and client support with professionalism and attention to detail.
Experience: 2 - 5 years
Experienced in customer service, customer support, technical troubleshooting, appointment scheduling, and handling customer inquiries across phone, email, and administrative channels.
Experience: 1 - 2 years
Scheduled service and repair appointments for customers through inbound and outbound calls. Managed booking confirmations, cancellations, reschedules, and follow-ups to maintain smooth scheduling operations. Updated customer, vehicle, and service information accurately in CRM and scheduling systems. Coordinated with service centers and internal teams to ensure service availability and efficient workflow.
Experience: 2 - 5 years
Retrieved, reviewed, and processed medical records from hospitals, clinics, and healthcare providers. Maintained HIPAA compliance and confidentiality standards while handling sensitive patient information.
Experience: 1 - 2 years
Managed digital documentation and maintained accurate records while meeting productivity targets.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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