Virtual Assistant

Worked as a Guest Support Manager at Welgo, an STR property management company with listings across California, Colorado, and Arizona. Managed guest communications, review responses, housekeeping coordination, maintenance escalations, and owner updates across Airbnb, Booking.com, and VRBO. Used Hostaway and Enso for daily operations.

Managed guest communication for multiple Airbnb listings at Welgo. Handled pre-booking inquiries, mid-stay support, complaint resolution, and post-stay review responses. Coordinated with housekeeping and maintenance teams and drafted owner-facing updates for maintenance escalations. Non-voice, written communication only.

Handled guest messaging and support on VRBO listings as part of Welgo's multi-platform STR operations. Managed inquiries, complaints, and check-in coordination. Maintained consistent tone and policy enforcement across VRBO alongside Airbnb and Booking.com.

Used Hostaway daily at Welgo for reservation management, guest communication tracking, and multi-channel operations across Airbnb, Booking.com, and VRBO. Familiar with the Hostaway inbox, calendar management, and guest messaging workflows.

Used ClickUp at Welgo for internal task tracking, SOPs, and operations management across multiple STR listings. Managed maintenance tickets, housekeeping schedules, and team coordination tasks within ClickUp as part of daily property management workflows.

Used Notion at Welgo as part of the internal knowledge base (Welgo Brain) for SOPs, process documentation, and team-wide reference materials. Navigated and contributed to Notion workspaces as part of daily STR operations and guest support workflows.

Actively use AI tools in daily STR operations at Welgo, primarily Claude (Anthropic) for drafting guest communications, review responses, owner update emails, and maintenance escalation reports. Use AI to maintain a consistent, professional, and human-sounding tone across all written guest interactions on Airbnb, Booking.com, and VRBO. Also involved in an AI-first Direct Bookings project at Welgo, using Claude as a core tool for guest outreach and workflow documentation.