Customer Service Representative

I was once an Escalation Supervisor and an expert in taking supervisor calls and escalations that needed better handling and support.

Assisting customers and clients to the best of my ability is an easy task for me. Since this is the job I wanted the first time.

I have been working in the BPO industry for more than 10 years now and have gone into different positions and support experience.

I have had an email and chat experience with the last employer I was with for 6 years.

I also worked as a Retention agent who answered calls from customers who wished to cancel their subscriptions and we were experts in retaining them as our valued repeat customers. I am confident in explaining the benefits, advantages, and all other kinds of stuff to make them realize that it's too early to cancel, and just defer their subscriptions instead.

I have also worked as a flight reservations specialist who manages to take inbound calls for 8 hours helping passengers book their tickets, change their flights, upsell more services together with their fares, and giving options when it comes to their flights being affected by schedule changes, cancellations or disrupts, handling customer complaints, giving them first call resolutions and/or urgency in addressing their issues the soonest possible way.