Customer Experience & Sales Expert | Phone, Email & Chat

Overview

Looking for full-time work (8 hours/day)

at $4.72/hour ($909.09/month)

College Level

Last Active

June 29th, 2026 (9 days ago)

Member Since

August 26th, 2020

Profile Description

As a proficient Escalations Team Lead, my primary responsibility is to ensure the high-quality handling of all tickets, particularly those requiring higher-tier intervention.

With extensive experience as a Customer Service Representative across diverse sectors, including telecommunications, airlines, financial institutions, retail, and IT distribution, I have developed expertise in a wide range of tasks such as quote creation, order processing, email management, chat support, troubleshooting, and complaint resolution.

In addition to my customer service background, I also have experience in sales, engaging leads, offering product recommendations, and assisting customers in making informed purchasing decisions. I am confident in building rapport, handling objections, and supporting revenue growth.

I also bring general Virtual Assistant experience, supporting teams with tasks such as calendar management, file organization, vendor follow-ups, basic reporting, and other administrative duties that help streamline operations and boost productivity.

Throughout my career, I have consistently received commendations for my professional, positive, and effective handling of customer concerns. My approach centers on active listening, addressing needs promptly, and ensuring thorough follow-up to drive customer satisfaction.. 

Core Skills:
Customer Care & Support
Data Entry & Management<8efe80624d780eba0c6493ec45140364>Email Handling & Ticket Management
Weekly Reporting
Order Processing & Quote Creation
Booking & Reservation 
Handling Presentation and Training Material Creation
Above-Average Typing Speed

Tools, Applications & Platforms:
Gladly
Zendesk
Salesforce
JIRA
Various CRMs (including REI)
Slack
ChatGPT
Perplexity
Google Workspace (Sheets, Docs, Gmail, Calendar
)Microsoft Office Suite (Excel, Word, Outlook)
Avaya (Softphone & Hardphone)
Canva