CSR, Virtual Assistance, Graphic Design, and Event Managemen

Overview

Looking for full-time work (8 hours/day)

at $12.00/hour ($2,112.00/month)

Bachelors degree

Last Active

April 24th, 2024 (12 days ago)

Member Since

August 22nd, 2020

Profile Description

I've been the social media manager for our travel and tour for three years. I am in charge of all the social media postings, content writing, and graphics designing of the pages. I also managed all social media pages of an Australian company for a year. I am responsible for scheduling their daily/weekly postings as well as responding to their commenters.
For the past four years, I have worked in the events management industry. I can say that it is my passion. And it's not too far off from being a project manager. For instance, it is my responsibility to make sure that each team at the event completes its tasks on time. Additionally, I keep in touch with each of these teams before and after events to make sure that everyone understands the contract and that all of its provisions are carried out.
I also worked as a virtual assistant for an Australian theater company for a year. Making daily reports on ticket sales, responding to their social media pages, monitoring their inboxes, planning content for their social media, using Mailchimp, and other chores were some of my responsibilities.
I am also a virtual sales support specialist for our company's account managers for 3 years now. I engage with sales and colleagues in other roles to facilitate collaboration and faster order processing. I am the first line of support for Account Managers on order process and system queries. I use Salesforce Lightning and help drive sales adoption by knowledge sharing when needed. I utilize Credits procedures including billing accuracy and reconciliation, appropriate escalation and support resolution. I do document handling – Accuracy of order forms, contract franking and follow-ups, support obtaining signed contracts and order forms from customers, process and validate cancellation requests/terms. I respond to ad hoc data requests from sales management. I monitor Account Managers’ pipeline clean-up, accuracy, and adherence to standard methodologies.
I also spent 12 years in the customer service industry, handling phone calls, live chat, and email. I've worked with clients from all over the world, including APAC, EMEA, and the Americas. As a result, you can be confident that I know how to communicate professionally and effectively in all channels, needed.
I'm also a proficient at video editing and graphic design, having worked with Canva, Photoshop, Lightroom, YouCut, and Premiere Pro.