Customer Success Manager | Executive Assistant | Technical

With 10 years of experience in customer support, I am dedicated to providing top-tier service that enhances customer satisfaction and loyalty. My passion lies in understanding customer needs, resolving issues efficiently, and creating positive experiences that drive retention and growth. What I Bring to the Table: Problem-Solving Expertise: Skilled at diagnosing issues, offering clear solutions, and ensuring customers leave with their problems resolved and confidence restored. Strong Communication: I excel at both verbal and written communication, ensuring clarity and understanding in every interaction, whether it's over the phone, email, or chat. Customer-Centric Approach: I prioritize the customer in all interactions, striving to exceed expectations and build long-lasting relationships. Tech-Savvy: Proficient in using various customer service platforms, CRM systems, and other tools to streamline processes and enhance the customer experience. Adaptability: Whether handling high-volume inquiries or managing complex escalations, I remain calm and effective under pressure, adapting to the needs of the situation. I’m passionate about making a difference in customers’ lives by providing the support they need, when they need it. Let’s connect and explore how I can contribute to your team’s success!

Experienced Technical Support Specialist with a strong foundation in managing and resolving complex technical issues. Proficient in using tools like Jira, Notion, and Monday for seamless project management, ensuring that tasks are tracked and completed efficiently. Skilled in working with databases such as BigQuery, MySQL, and MongoDB to troubleshoot and optimize system performance. My background includes providing top-notch support to clients, swiftly addressing their concerns, and ensuring their technical needs are met. I excel in a fast-paced environment, delivering solutions that enhance user experience and contribute to overall client satisfaction. Always eager to learn and adapt, I bring a problem-solving mindset and a dedication to continuous improvement. My goal is to contribute to a team where my technical expertise and commitment to excellence can drive success.

Comprehensive Support: Provide high-level administrative support to the CEO, managing a dynamic schedule and prioritizing tasks to optimize efficiency and productivity. Email and Communication Management: Oversee and manage the CEO’s email correspondence, drafting responses, and coordinating with clients and team members to ensure smooth communication and follow-ups. Meeting Coordination and Note-Taking: Schedule and organize meetings, prepare agendas, and take detailed notes. Follow up on action items and ensure that all relevant information is communicated effectively. Project Oversight: Assist in the management of various projects, including SEO campaigns and social media strategies for personal trainers. Track project progress, coordinate with clients, and ensure timely execution. Client Interaction: Act as a point of contact for clients, handling inquiries and ensuring that their needs are addressed promptly and professionally. Documentation and Reporting: Maintain organized records and documentation related to projects, client interactions, and internal operations. Prepare reports and presentations to support the CEO’s strategic decision-making. Confidentiality and Discretion: Manage sensitive information with a high level of confidentiality and discretion, ensuring the CEO’s trust and the integrity of business operations. Operational Efficiency: Identify and implement process improvements to enhance operational efficiency and support the CEO in achieving business goals.