Overview
Looking for full-time work (8 hours/day)
at $10.00/hour ($1,760.00/month)
Bachelor's Degree
Last Active
December 9th, 2024 (4 days ago)
Member Since
October 14th, 2013
Profile Description
Accumulates 10 years of comprehensive experience in Operations Management.
Demonstrates proficiency in team management across diverse lines of business and quality assurance for 8 years.
Oversees teams ranging from a minimum of 25 Full-Time Equivalents (FTEs) to as many as 350.
Extensive background in managing various projects including Customer Service, Inbound/Outbound Sales, Technical Support, Appointment Setting, and financial endeavours.
Collaborates closely with CEOs and Client Points of Contact (POCs) to ensure the success of campaigns.
Possesses strong expertise in managing expenses and revenue, including Profit and Loss (P&L) and Earnings Before Interest, Taxes, Depreciation, and Amortization (EBITDA).
Top Skills
Professional Services » Management Services » Bpo Operations Management
Experience: 5 - 10 years
More than 15 years of BPO experience managing up to 350 headcount handling different lines of business.
Professional Services » Management Services » Customer Support Management
Experience: 5 - 10 years
Handles different channels of Customer Service Support while ensuring excellent service is provided to the customers.
Professional Services » Management Services » Sales Management
Experience: 5 - 10 years
Has extensive experience in handling sales both inbound and outbound services.
Other Skills
Office and Administration » Admin Data Processing
Experience: 5 - 10 years
Handles back office data processing projects.
Marketing » Appointment Setting
Experience: 5 - 10 years
Appointment setting for all types of industries.
Office and Administration » Decision Making
Experience: 5 - 10 years
Decisive in making decisions that benefits the company.
Basic Information
- Age
- 41
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Lapulapu City, Cebu
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 52
- Influence: 16
- Steadiness: 13
- Compliance: 19
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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From Diagnosis to Dream Career: Ellaine’s Inspiring Story
Ellaine’s life took an unexpected turn at just 19, she was diagnosed with type one diabetes during her college years, studying speech pathology.
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