GVA | Customer Service Rep | Data Entry | Graphic Design

I have worked in a Business Process Outsourcing for a year. I handle a Telecommunication account that was located in the United States. I have experience working in customer service and support roles, including handling billing inquiries, claims, and administrative tasks. I am skilled in communicating clearly with customers, resolving issues efficiently, and maintaining accurate records. I’m comfortable working with online platforms, spreadsheets, and following detailed instructions, and I am highly dependable, detail-oriented, and adaptable in fast-paced environments. I know how to manage, understand, organize, and especially communicate to people.

Worked as a Claims Specialist for a home warranty account, helping customers file claims, create tickets, and schedule service appointments. I also guided customers through their coverage and trained a new hire, making sure they were confident in handling calls.

In my previous role as an administrative assistant, I worked with datasets from the healthcare industry where we input patient details into the database. Whether it's entering data into spreadsheets, updating databases, or transcribing information from documents, I approach each task with precision and attention to detail. I'm proficient in Microsoft Excel, Google Sheets, and other data entry software, and I'm adept at performing quality checks to ensure data integrity. My goal is to deliver error-free results and help streamline processes for my clients.

In the realm of graphic design, I bring a creative flair and a keen eye for aesthetics. I am proficient in using industry-standard design software to create visually appealing and impactful materials, whether it's logos, branding materials, marketing collateral, or social media graphics.

Managed my own eCommerce shop selling embroidered tote bags, jackets, t-shirts, and frames. Handled product listings, customer inquiries, and order coordination, while also creating social media content to promote my products.