Assist users by resetting their password, unlocking, and activating account using Active Directory, uses ticketing system (Service Now) to record or log users account and issues.
- Support users' issues regarding computer hardware and software.
- Providing assistance for MS office 365 and
- Helping users on mapping network drive or shared drive.
Experience: 2 - 5 years
Has a BPO experience
Experience: 2 - 5 years
Creating trouble tickets and providing troubleshooting.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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