Position: Telemarketer (Morgan Fidelity Associates)
SEPTEMBER 29, 2021-MARCH 29, 2022
Call all the leads (senior citizens) in our CRM and qualify them for a healthcare
update and then transfer all qualified leads to our Sales Team.
Position: Credit Repair Specialist (APRIL 16, 2021 - JULY 07, 2021)
Call all the leads in CRC and our CRM and assist them by providing
them with a credit analysis on their credit report. Help them sign-up for our
credit repair program. We also assist them if they have further
questions or updates on their credit report.
Position: Telemarketer (Cold Calling/Real Estate VA)
NOV. 9, 2020-MARCH 24, 2021
Cold calling leads from Colorado; Sets an appointment for the
acquisition team to offer a cash offer for motivated
update CRM (Podio) and use Xencall as our dialer.
Dyninno - Sept. 11, 2018 - Oct. 31, 2020
Position: Sales Representative
• Sells international plane tickets.
• Calling customers and making a lot of follow-ups to those potential buyers.
• I was promoted to tier2 where we handle escalation calls and manager calls.
TELUS International Philippines June 15, 2016 – August 15, 2018
Position: Customer Sales Representative (Inbound & Outbound)
•Up sells antivirus programs and applications to customers for their computers. •Renew and upgrade the mobility plan of the customers and make sure that their plans are up-to-date.
•Support all billing concerns and rate plan changes.
Position: Customer Sales Representative
•Support all billing concerns.•We sell products like phones, the internet, and cable.
•We also do basic troubleshooting.
CONVERGYS Philippines Services Corporation
(TELSTRA)May 11 – November 03, 2015
Position: Sales Associate II
•Support all mobile prepaid concerns including credit disputes, Credit balance, and recharging their services.
•We also support troubleshooting for mobile phones in terms of mobile data, Hotspots, and tethering.
•We also troubleshoot dongle and Pocket WI-FI if they can’t connect to the internet.
WEST Contact Services
Position: Technical Support Specialist
•Supports installations of cable boxes and internet modems for COMCAST customers.
•We also troubleshoot technical issues regarding cable boxes and modems.
STARTEK International, ltd.January 22 – June 24, 2014
Position: Technical Support Representative
•Support, and provide solutions to technical issues on phone and internet service for COMCAST.
•Also sell a line of business (e.g. phone, internet, and cable) for Comcast to our valued customers.
For more than 6 years I've been in the BPO industry providing customer service and technical assistance to international customers. I am fairly confident with my communication skills. I am also teaching in English in our church for quite sometime now. I served as a missionary in our church for 2 years where I train missionaries different teaching skills through English language.
For almost 3 years handling customer sales account I receive tons of training regarding how to become an effective sales person. Applying those training over the phone helped me become one of the top seller on the production floor. I am confident with my marketing and sales skills.
I do have some experience in graphic design.
I have 6 years of customer service experience in BPO industry. I also do admin task in the office for reports and emails inquiries.
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