9e d2c80 84d81d09e0b0 f8f9c940

Customer Service and Sales Representative for more than 6yrs

99 ID PROOF
Verified
Timeproof:
EXPECTED SALARY
Php 45,000.00/month
( $833 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $4.82 USD/hr )
EXPERIENCE OVERVIEW
I've been in BPO industry for more than 6 years doing sales, technical support, customer care, email support and doing some outbound calls.
BASIC INFORMATION
Age:
34
Gender:
Male
Location:
Quezon city, Quezon city
Tests Taken:
English
 C2(Advanced/Mastery)
Last Active:
June 24th, 2022 (7 days ago)
Member Since:
September 18th, 2013
SKILL SUMMARY

Position: Telemarketer (Morgan Fidelity Associates)
SEPTEMBER 29, 2021-MARCH 29, 2022 
Call all the leads (senior citizens) in our CRM and qualify them for a healthcare
update and then transfer all qualified leads to our Sales Team.

Position: Credit Repair Specialist (APRIL 16, 2021 - JULY 07, 2021) 
Call all the leads in CRC and our CRM and assist them by providing
them with a credit analysis on their credit report. Help them sign-up for our
credit repair program. We also assist them if they have further
questions or updates on their credit report. 

Position: Telemarketer (Cold Calling/Real Estate VA) 
NOV. 9, 2020-MARCH 24, 2021
 Cold calling leads from Colorado; Sets an appointment for the
acquisition team to offer a cash offer for motivated
sellers/homeowners.
update CRM (Podio) and use Xencall as our dialer. 

Dyninno - Sept. 11, 2018 - Oct. 31, 2020
Position: Sales Representative 
• Sells international plane tickets.
• Calling customers and making a lot of follow-ups to those potential buyers.
• I was promoted to tier2 where we handle escalation calls and manager calls. 

TELUS International Philippines June 15, 2016 – August 15, 2018
Position: Customer Sales Representative (Inbound & Outbound)
•Up sells antivirus programs and applications to customers for their computers.  •Renew and upgrade the mobility plan of the customers and make sure that their plans are up-to-date. 
•Support all billing concerns and rate plan changes.

AFNI Philippines Azt.Jyvember 16, 2016 – May 09, 2016 
Position: Customer Sales Representative
•Support all billing concerns.•We sell products like phones, the internet, and cable.
•We also do basic troubleshooting. 

CONVERGYS Philippines Services Corporation 
(TELSTRA)May 11 – November 03, 2015
Position: Sales Associate II 
 •Support all mobile prepaid concerns including credit disputes, Credit balance, and recharging their services.
•We also support troubleshooting for mobile phones in terms of mobile data, Hotspots, and tethering.
•We also troubleshoot dongle and Pocket WI-FI if they can’t connect to the internet.

WEST Contact Services Bfj.Vagust 25, 2014 – January 19, 2015
Position: Technical Support Specialist
•Supports installations of cable boxes and internet modems for COMCAST customers.
•We also troubleshoot technical issues regarding cable boxes and modems.

STARTEK International, ltd.January 22 – June 24, 2014 
Position: Technical Support Representative
•Support, and provide solutions to technical issues on phone and internet service for COMCAST. 
•Also sell a line of business (e.g. phone, internet, and cable) for Comcast to our valued customers.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Research
  • Speaking
  • Translation
  • Tutoring Teaching
  • Sales Representative
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Research
  • Transcription

English
EXPERIENCE

For more than 6 years I've been in the BPO industry providing customer service and technical assistance to international customers. I am fairly confident with my communication skills. I am also teaching in English in our church for quite sometime now. I served as a missionary in our church for 2 years where I train missionaries different teaching skills through English language.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting

Sales and Marketing
EXPERIENCE

For almost 3 years handling customer sales account I receive tons of training regarding how to become an effective sales person. Applying those training over the phone  helped me become one of the top seller on the production floor. I am confident with my marketing and sales skills.

SKILL RATING
  • Email Marketing
  • Facebook Marketing
  • Sales Representative
  • SEO
  • Social Media Marketing
  • Telemarketing

Advertising
SKILL RATING
  • Google AdWords

Webmaster
SKILL RATING
  • Html
  • Wordpress

Graphics & Multimedia
EXPERIENCE

I do have some experience in graphic design.

SKILL RATING
  • Logo Design
  • Video Editing
  • Web page Design

Finance & Management
SKILL RATING
  • Accounting
  • Business Plans
  • Financial Analysis
  • Inventory Management
  • Payroll
  • Strategic Planning

Customer Service & Admin Support
EXPERIENCE

I have 6 years of customer service experience in BPO industry. I also do admin task in the office for reports and emails inquiries.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".

It DOES NOT indicate skill level.

ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake identity.

Read More »