PROFILE TITLE:
Property Management & Airbnb Virtual Assistant | Guest Communications & Booking Coordination
ABOUT ME:
I'm a Property Management professional with 9 years of experience handling tenant relations, coordinating teams, and managing operations. I now offer remote virtual assistant services for property managers and Airbnb hosts who need reliable guest communication and booking support.
I understand the work because I've done it: fast guest responses, scheduling cleaners around check-ins/check-outs, accurate daily reporting, and keeping multiple properties organized. I work independently, stay on top of details, and solve problems before they escalate.
WHAT I DO:
Guest Communications
Monitor and respond to Airbnb, VRBO, and booking platfor
Handle guest concerns and special requests professionally
Send check-in confirmations and follow-ups
Escalate issues with full context when needed
Booking & Scheduling
Manage reservation calendars and avoid overbooking
Coordinate cleaners and maintenance around guest arrivals/departures
Confirm emergency contact information
Track turnover logistics
Operations & Reporting
Prepare daily arrival and departure reports
Monitor maintenance needs and flag issues early
Update and maintain property listing accuracy
Input data into property management systems (learn new platforms quickly)
WHY HIRE ME:
I'm not learning on your dime. Nine years as a Facilities Manager means I know how to be the first point of contact, resolve issues quickly, and coordinate multiple moving pieces. I take initiative (example: identified a cost problem, traced the root cause, implemented monitoring without being asked).
I'm detail-oriented, organized, and comfortable working independently. I respond quickly to messages, document everything, and stay available across U.S. and EU business hours.
AVAILABILITY:
Remote only, based in Salamanca, Spain. Available for immediate start. Flexible scheduling, can manage multiple properties or clients.
Hourly rate: Negotiable based on scope.
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: Less than 6 months
Experience: 5 - 10 years
Experience: 5 - 10 years
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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