Customer Service | Cold Calling | Appointment Setting| VA

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

May 14th, 2024 (2 days ago)

Member Since

August 10th, 2020

Profile Description

Customer focused, excellent and effective communicator with 10 years of corporate experience. If you're looking for High level of energy and Enthusiasm with a strong desire to serve customers and acts in their best interest, displays a sense of urgency to meet customer deadlines, following through on commitments, and advocating on the customer’s behalf to deliver the best solutions. You have come to the right profile.

I'm a dynamic client support specialist, organized and addicted to getting things done. Able to multitask on high levels and still be highly productive as I self manage time. Aware of self, people person and have a passion to help people that runs deeper then work.

I have gained expertise in Customer Service, Technical Support, Branch Operations Support, Fraud and Disputes Customer Service, Legal Document Review, Virtual Banking (Sales) and Social Media Escalations by working with some of the US companies/ Mega Banks such as Comcast, eBay, American Express, and JP Morgan Chase.

Cold calling and Tele-Marketing are my top expertise.
I sold new promotions to new and existing subscribers/ customers of Comcast Xfinity.
Offered Chase products and services to valued Chase account holders/depositors, called warm and cold leads and set up appointments as a Virtual Banker. I provide resolution to client's concern with urgency, whether inquiries, complaints, technical assistance or billing disputes via phone, chat or email. As a requirement, research, compliance and customer satisfaction is a priority.

As an Associate Manager, Coach and Analyst for JP Morgan Chase for almost 7 years, I have gained a mastery for active listening, grammar and attention to details. I have an American accent, experienced in Inbound, Outbound, Cold Calling, Appointment Setting, Escalated complaints, Quality Evaluation and Team Management.

I am familiar with different tools and applications such as Oracle, CSP, Avaya, Freshdesk, Upgrade to see actual info, Citrix, WorkSpace, WebRTC, Sprinklr, Customer Assist, First Assist, IDMS, C3, Mainframe, Pipedrive, Hubspot, Skype, Zoom, Google Meet.

With more than 10 years of corporate and call center experience, you can be assured that the job will be delivered with efficiency, excellence and professionalism.