I am a results-driven Operations and Quality Assurance leader with 4 years of progressive experience streamlining workflows, maintaining high-quality data outputs, and leading cross-functional teams. Having advanced from a hands-on Data Specialist to an Assistant Department Lead, I deeply understand both the granular execution of daily tasks and the high-level strategy required to scale operations.
I excel at turning chaotic workflows into organized, documented systems. In my previous roles, I proactively proposed and designed a wiki-based SOP documentation system that drastically reduced onboarding friction and ensured strict compliance across the department. Whether you need someone to oversee strict QA protocols, optimize your team's daily output, or manage day-to-day project workflows, I bring a proven track record of execution and leadership.
Core Competencies & Services:
Team Leadership & Management: Monitoring KPIs, conducting performance reviews, managing task allocation.
Quality Assurance & Compliance: Reviewing SOP compliance, error reconciliation, and implementing preventive measures to maintain data integrity.
Onboarding & Training: Developing training slides, onboarding new hires, and supporting existing employees through role transitions.
Operations Reporting: Compiling performance and operational metrics into actionable reports for executive leadership.
Technical & Data Operations: High-volume data entry, precise data labeling, and real-time operational troubleshooting.
Tools used: Google Workspace, Zapier, Microsoft Office, Trello
I am looking for a long-term partnership where I can help an growing business optimize its operations, free up the founder's time, and lead teams toward meeting strict performance targets.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: 1 - 2 years
Experience: 6 months - 1 year
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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