E-commerce Customer Support Specialist & Executive VA | Shopify, Gorgias & Socia

Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Bachelors degree

Last Active

June 24th, 2026 (today)

Member Since

August 7th, 2020

Profile Description

Hi there! I am Daily Villa, a highly proactive and resilient Virtual Assistant specializing in E-commerce Customer Success, Social Media Moderation, and Administrative Support.

With over 5 years of experience in customer-facing and administrative roles, including working with high-volume US and UK e-commerce brands like Truly Beauty and Tailored Canvasses. I help business owners save time, protect their brand reputation, and keep customers happy.

What makes me unique is my background in Secondary Education and my 120-hour TESOL certification. This training gives me an elite level of patience, communication skills, and empathy, allowing me to handle frustrated customers with ease, resolve high-stakes escalations (including $500+ orders), and coordinate complex tasks smoothly.

Whether you need someone to manage your helpdesk, moderate your social media to protect your brand image, organize your workflows, or handle daily admin tasks, I am here to provide reliable, long-term support.

My Tech Stack & Tools:
Customer Support & Helpdesks: Gorgias, Shopify, Rise.ai, Shipbob, Shift4shop, Gmail, Instagram DM

Operations & Tech Admin: Notion, Byteex, Google Sheets/Docs, Slack, Agent CRM

Design & Marketing: Canva, Facebook Ads, Organic Social Ads, Website Design basics

Project & Team Tools: Slack, Zoom, Microsoft Office

What I Can Do For Your Business:

1. E-commerce Customer Support (Shopify & Gorgias)

Manage ticket queues to resolve product queries, tracking issues, and lost packages.

Seamlessly issue store credits, process refunds direct to original payments, and orchestrate replacement orders.

Apply strategic retention techniques (like offering personalized recommendations or tailored 20% discount codes) to turn unhappy customers into lifelong buyers.

2. Brand Protection & Social Media Moderation

Monitor social media comments in real time to filter out spam or negativity, instantly pulling sensitive issues into private DMs to keep your public comments clean and trustworthy.

Build high-engagement communities on Facebook groups and pages.

3. Administrative & Executive VA Support

Accurate data entry and logging (such as tracking streaming metrics on Google Sheets or customer requests in Notion and Byteex).

Assist with calendar coordination, client onboarding, and technical escalations to dev/programming teams.

Content scheduling and marketing collateral design using Canva.

Why Work With Me?

A Fast and Adaptive Learner: I easily adopt new software and workflows (I quickly mastered complex platforms like Byteex and Notion for custom order management).

High Emotional Intelligence: My teaching background means I treat every customer with genuine care, making them feel valued.

Resilient and Independent: I thrive in high-pressure, fast-paced environments and can manage my tasks with minimal supervision.

I am looking for a long-term partnership where I can help your business grow. Let’s chat about how I can bring value to your team!