I have been working as a virtual assistant with 5 years of valuable experience
that covers customer service,
I have knowledge on the following tools: Grosocial, Appointmentcore, GoToWebinar, GoToMeeting, Basecamp, TeamworkPM, Infusionsoft, Xero, Payment Express, Atlassian, Mailchimp, Jing, and Knack HQ to name a few.
For Social media management and content creation, I am an expert in Youtube,
My academe exposure has developed me to become proficient in the use of the English language both in spoken and written. My pedagogy and andragogy skills make me an effective teacher, trainer, and facilitator. I design training courses, create training modules, and training materials. With the skills I acquired, I am confident that I'll thrive in this kind of industry.
I have been a personal assistant/admin assistant for 2 years. After that, I became a Human Resources Lead where I helped a company hire other virtual assistants and match them with clients and the job required.
I teach grammar, communication, and soft skills. I have been training using English as a medium of communication for more than 10 years now. I create training courses on a project basis.
I manage my own blog and I create contents that are Leadership, Customer Service, Personality development related.
I managed clients' social media sites (Facebook, Twitter, and LinkedIn). I was in charge of the contents posted on their sites and I created the images too. For email marketing, I have used Infusionsoft and Mailchimp to send email campaigns to potential customers.
I have taken courses on digital marketing. I am familiar with marketing through hashtags, growing a social media community through Facebook ads.
I create social media posts through Canva and I create basic but quality looking videos
I was in charge of balancing XERO. I created invoices and applied payments to the invoices.
I was a virtual assistant for 2 years and have done general administrative tasks from transcription, data entry, researching, etc... I was a customer service representative for Sprint for 6 months before I got promoted as a trainer. When it comes to telephone handling, I have adequate exposure to it.
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