An experienced customer service representative with an excellent background and knowledge in e-commerce platform (AMAZON).
Customer Service Representative
* Answering 50 (avg) calls per day exceeding the qouta by 10%
* Politely address any customer compliants, escalating to management when necessary
* Listened, diagnosed and resolved technical issues by guiding users through step by step solutions
E-commerce Specialist
* Creating copywriting for products to be sold in AMAZON.
* Listing products
* Market research and analysis.
* SEO Optimization
* Creating campaigns and advertisement within AMAZON platform.
* Managing day to day data and sales
* Managing store account by making sure store in compliant with AMAZON policies.
INFLUENCER MARKETING
*Sorting influencer profiles for potential collaboration
*Developing and fostering partnerships with influencers across social media platforms focusing on promotional collaborations and content acquisition.
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