RE Transaction Coordinator|CSR Specialist | Property Manager

I recently worked as a Property Manager for a Rental Property Management Company based in Florida, and I am an experienced AppFolio user. I am highly skilled in providing the best leasing experience to tenants and managing properties to offer value-added services to my clients. I used to consolidate signed documents from the clients (homeowners) and encoded details into the system. I coordinated the leasing process from onboarding to listing and until tenant move-ins. I have managed vendor assignments and inspection schedules. I collaborated with either the builder or the property owner on major issues and required repairs. I created service requests for tenant escalations and kept track of work orders for timely completion. I created bills for repair expenses, utilities, vendor service charges, processed refunds, goodwill credits, payment reversals, and miscellaneous fee charges. I handled phone calls addressing general inquiries, rent delinquencies, and lease violation concerns

I've had the honor of working virtually for prestigious brokerages and realty offices across the United States. My professional journey began as an Inside Sales Associate, and I later transitioned to the administrative side of the industry, assuming roles such as a Transaction Coordinator, an Executive Real Estate Virtual Assistant, and a Property Manager. In these capacities, I managed a diverse array of tasks on behalf of clients and collaborated closely with brokers, agents, property owners, tenants, and third-party vendors who have been instrumental in refining my expertise and knowledge in the Real Estate industry. Concentrating primarily on the back-end operations, my responsibilities included drafting offers, pre-filling contracts, and handling correspondence. This experience significantly improved my organizational skills, ensuring the precise classification of all files I handle and efficiency in staying on top of my responsibilities even in a fast-paced environment.

I have over 8 years of experience as a customer service representative. Throughout this period, I have assisted customers via phone, provided support through chat, and delivered email responses to address various concerns, including billing disputes, troubleshooting faulty devices, setting up new accounts, and addressing general inquiries. Moreover, I have facilitated online purchases of flagship devices, managed return and exchange processes, and authorized goodwill credits or made necessary price adjustments. In addition to handling supervisory calls, I have effectively managed escalation processes, providing quick and lasting resolutions to issues that usually turn clients into advocates. My responsibilities have extended to conducting product inventory, generating sales summaries, and preparing monthly reports for business review meetings. My consistent ability to establish strong connections with customers, offer timely and effective resolutions to issues, and exhibit leadership skills in leading a team consistently exceeds my clients' expectations.

During my role as a Product Specific Trainer, I conducted training sessions covering various topics, including product specifications, system processes, marketing communication cascades, and promotional activity execution. I focused on newly hired customer service support agents, providing knowledge on call handling etiquette, product details, and effective issue resolution techniques. My responsibilities included endorsing batches of highly competent Customer Service Representatives, ensuring positive customer experiences and garnering compliments for the production department in one of the largest Telecommunication Companies. Additionally, I audited calls for quality assurance, assessed performance, and conducted refresher courses on product knowledge and soft skills remedial training. I monitored scores, drove monthly objectives, and set targets to promote healthy competition and generate higher revenues for our client's business. I was recognized as Trainer of the Month for achieving the highest agent retention rates and maintaining the lowest percentage of repeat callers, showcasing my effectiveness in providing resolutions and self-help options.

I swiftly formulates approaches, spontaneously express empathy, establish connections rapidly, and delivers remarkable results in just one sitting as I was cold calling potential buyers/sellers. I mastered playing around with scripts to get a hold of leads with distressed properties, expired and foreclosed property owners.