Tech VA | Zapier & ---------- | Notion

Worked as a Customer Service Representative at Quantrics Enterprises Inc. for almost 3 years handling order processing, customer inquiries, and account management using CRM and order management systems. Maintained accurate customer records, coordinated with cross-functional teams, and handled written communications professionally. Received a salary increase after 8 months due to consistently high performance.

Built a multi-tab Client Tracker with Dashboard, Client List, Invoice Tracker, Task Tracker, and Invoice Template with color-coded dropdowns and column filters.

Almost 3 years of experience managing accurate customer records and transactions using CRM and order management systems in a professional customer service environment.

Designed and built a complete CRM system from client intake to lead tracking, status management, and lead temperature classification using Google Forms, Sheets, and Notion.

Automated multi-step business workflows using both Zapier and Make.com including conditional logic, email triggers, database updates, and cross-platform data routing.

Built a Graphic Design Inquiry database and a full Freelance Operations Dashboard including Client Pipeline, Project Task Board, Task Tracker, and Invoice section.

Built an end-to-end graphic design inquiry CRM using Zapier to automate form submissions, email confirmations, Google Sheets logging, and Notion database updates with conditional path routing.

Familiar with core Tech VA tools and workflows including CRM setup, automation, data management, and process documentation. Currently transitioning into VA work.

Rebuilt the same CRM automation workflow in Make.com, connecting Google Forms, Gmail, Google Sheets, and Notion using module mapping and custom formulas.