Experienced BPO Leader | 7 Years in Customer Service & Team Management | 80–90 WPM Typist
Results-oriented and client-focused, I bring 7 years of BPO experience—with 3 years in a leadership role—delivering high-quality customer service and driving team performance. I'm skilled in managing teams, coaching agents, and improving processes to exceed KPIs and boost client satisfaction. With strong communication skills, quick typing speed (80–90 WPM), and a proactive mindset, I thrive in fast-paced, high-pressure environments. I'm always eager to learn, grow, and help businesses succeed with excellence and accountability.
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