E-commerce Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

April 22nd, 2024 (5 days ago)

Member Since

July 29th, 2020

Profile Description

Hello! I'm Upgrade to see actual info.

I'm a customer service specialist who is passionate about turning customer interactions into positive experiences. I excel at providing exceptional service through email, chat, and social media. I can also streamline your processes by optimizing customer service scripts and ensuring accurate order fulfillment.

My experience includes:
• Consistently exceeding customer expectations through clear, friendly communication across multiple platforms.
• Engaging with customers on Facebook and Instagram, managing comments, and uploading content.
• Actively collecting, analyzing, and reporting customer feedback to improve your service.
• Streamlining order processing by updating customer information, shipping addresses, and improving customer service scripts.
• Handling customer concerns with empathy and resolving returns, replacements, and cancellations efficiently.

Let me help you create a seamless and positive customer journey for your e-commerce business!