CSR, VA/EA, AM, LDR, SDR, & BDR Specialist

Overview

Looking for full-time work (8 hours/day)

at $13.28/hour ($2,560.00/month)

B.S. Business Administration

Last Active

July 1st, 2026 (7 days ago)

Member Since

July 27th, 2020

Profile Description

WORK EXPERIENCE: 15 years and 4 months

I. IT / Software / SaaS (5 years, 2 months)
Zendesk – Lead Development Representative — 3 years, 5 months
WebIT Services – Business Development Representative — 0 years, 9 months
MSPbots – Senior Business Development Manager — 0 years, 6 months
Client Giant – Sales Development Representative — 0 years, 6 months

II. Automotive / Manufacturing (0 years, 7 months)
Digital Guard Dawg – Sales Development Representative — 0 years, 7 months

III. BPO / Customer Service / Outsourcing (5 years, 4 months)
ICT Australia – Customer Service Representative — 1 year, 6 months
Gracall International – Customer Service Representative / Team Leader — 1 year, 5 months
Xceed – Sales Representative — 1 year, 2 months
Hinduja Global Solutions – Technical Support Representative — 0 years, 7 months
Teleperformance (Netspend Account) – Customer Service Representative — 0 years, 8 months

IV. Banking / Financial Services (2 years, 0 months)
HSBC – Collections Officer — 1 year, 3 months
Capital One – Sr. Operations Associate (Fraud Specialist) — 0 years, 9 months

V. Construction / Building Services (1 year, 3 months)
IRDS – Service Manager / BDM / Sales Administrator — 1 year, 3 months

VI. Cleaning Services (0 years, 9 months)
Pro Carpet Cleaning Brisbane – General Virtual Assistant / Account Manager — 0 years, 9 months

VII. Healthcare / Insurance (0 years, 3 months)
Sedera – Sales Development Representative — 0 years, 3 months

TOOLS:
1. Business Intelligence/ Chatbot: MSPbots.ai
2. Field Service Management: Simpro
3. Customer Relationship Management (CRM) Tools: Freshdesk, Hubspot, Salesforce, Zendesk, Zoho
4. Digital Signature Tools: Adobe Sign, DocuSign, PandaDoc
5. Email and Communication: 3CX, Dialpad, ---------- , Gmail, Google Meet, MS Outlook, MS Teams, Skype, Slack, WhatsApp, Zoom
6. HR Tools: BambooHR, Employment Hero, Deel
7. Online Forms: Google Forms
8. Note-taking and Transcription: Otter.ai
9. Password Managers: Dashlane, LastPass, RoboForm
10. Productivity and Collaboration: Dropbox, Google Docs, Google Drive, Google Sheets, MS Excel, MS PowerPoint, MS Word, OneDrive
11. Project Management Tools: Asana, Confluence, Jira, ---------- , Trello
12. Sales Tools: Chili Piper, LinkedIn Sales Navigator, Lusha, Outreach, ---------- , ZoomInfo
13. SEO Tools: Semrush
14. Social Media Platforms: Facebook, Instagram, LinkedIn, Pinterest, YouTube
15. Time Management and Scheduling: Calendly, Google Calendar
16. Time Tracking: Time Doctor
17. Video and Audio Recording Tools: Loom, Screencast-o-matic
18. Virtual Event Tools: Rise