With over 5 years of success as a Customer service representative, sales representative, and Sales development representative. Can work with less supervision. Critical thinker and problem solver. Proven track record of high-volume outbound calls.
I supported US-based companies like:
Sears Home Delivery (Large appliances) -Rescheduling, Exchange of damaged items, Processing cancellation, and retention.
AT&T U-verse - Billing specialist customer support and selling promotion bundle service of cable and internet. (Explaining Service/product features and benefits).
Tranzact (Medicare) - Lead generation for potential Medicare members. Asking qualification questions to help improve the customer's health plans and coverage to convert it into sales. (Asking discovery questions, Creating the needs for the clients, Overcoming Rejection and objections).I've been one of the case managers who handles de-escalations to ensure that we provide excellent customer satisfaction.
Strengths:*Date entry*Customer Interaction & Relationship Management* Empathy and Emotional Intelligence*Customer care specialist*Sales Specialist*Cold/Warm calling.*Time Management and Prioritization*Familiar with Zendesk and CRM Salesforce, Gohighlevel.
Experience: 2 - 5 years
We are making outbound calls to customers and offering the available services, updated promotions, and bundles that they can have to get the best value.
Experience: 5 - 10 years
Spent several years solving customer complaints to provide customer satisfaction
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