Shopify Expert,E-commerce,Customer Service,Lead Generation

I have hands-on experience managing end-to-end customer support and order fulfillment for Shopify-based eCommerce stores. I handle daily order processing using tools like Dropified, CJ Dropshipping, DSers, and AliExpress, ensuring accurate fulfillment and timely shipment by assigning and updating tracking numbers within Shopify. I actively monitor order and shipping statuses to prevent delays, and I take full ownership of resolving customer concerns—including delayed deliveries, refunds, exchanges, replacements, and returns—while strictly following company policies. I also manage disputes through PayPal and Stripe, ensuring fair and timely resolutions. On the customer-facing side, I deliver prompt, polite, and professional support via email and social media platforms like Facebook and Instagram. I efficiently handle order modifications, cancellations, and inquiries, always prioritizing a smooth and positive customer experience. In addition, I support store operations by: - Uploading and optimizing products (editing variants, images, backgrounds, and descriptions) - Creating collections and organizing product catalogs for better navigation - Managing product reviews to build trust and engagement - Replacing out-of-stock items by sourcing alternative suppliers - Coordinating closely with suppliers to track shipments and resolve issues - Negotiating product and shipping costs to help reduce overall expenses (COGS) I also collaborate with internal teams and escalate urgent issues when needed, ensuring seamless operations and high customer satisfaction.

I specialize in identifying and connecting with high-quality B2B prospects through targeted research and strategic outreach. My role involves sourcing relevant companies and decision-makers based on specific client criteria, using tools like LinkedIn Sales Navigator, Apollo.io, Hunter.io, Snov.io, and Google to gather accurate and verified email addresses via Neverbounce, Zerobounce, Bounceban, Millionverifier & Reoon. I build and maintain organized lead databases in Google Sheets, ensuring data accuracy and completeness. I also execute and manage email outreach campaigns using Apollo.io and Instantly.ai, focusing on personalized messaging that drives engagement and conversions. In addition, I have experience in podcast outreach and coordination, where I: - Identify and research relevant podcast opportunities for client placements - Pitch clients as podcast guests through tailored email outreach - Manage communication between podcast hosts and clients - Schedule and coordinate interviews, including calendar management - Share client assets such as bios and one-pagers for show introductions - Track bookings, follow-ups, and outreach progress in structured spreadsheets - Ensure timely follow-ups and smooth coordination throughout the process I am highly detail-oriented, proactive, resourceful, and skilled in managing multiple outreach campaigns while maintaining organized systems and consistent communication with both clients and prospects.

I was responsible for retrieving crucial data related to recently deceased property owners and their family members. I've been conducting thorough online research and effectively using the tools like Zillow, TruthFinder and other similar tools and navigating the provided websites and resources to gather information on family members, including their full names, addresses, phone numbers, and email addresses, while maintaining accuracy by verifying and validating the information collected during the research and paying attention to detail when entering data into the system or contact database. Also, I've completed the assigned tasks within the given timeframes, ensuring timely delivery of results.

I specialize in creating high-quality, well-structured, and SEO-optimized content using the ChatGPT Plus tool to enhance productivity, creativity, and research efficiency. I develop articles across various niches by combining AI-assisted drafting with my own critical thinking, editing, and content strategy. My process involves generating topic ideas, conducting research, and crafting engaging content that is clear, informative, and tailored to the target audience. I ensure every article is properly structured with headings, subheadings, and relevant keywords to improve readability and search engine performance. Key responsibilities include: - Writing and editing long-form and short-form articles across different industries - Conducting keyword research and optimizing content for SEO - Using ChatGPT Plus to generate outlines, drafts, and refined content efficiently - Proofreading and enhancing AI-generated text to ensure accuracy, clarity, and originality - Structuring articles with proper formatting (H1, H2, H3) and logical flow - Adapting tone and style based on the brand voice or target audience - Creating compelling introductions, engaging body content, and strong conclusions I combine the speed of AI with human judgment to produce content that is not only efficient to create but also valuable, engaging, and aligned with client goals.

*Creating thumbnails and background images using Canva. *Creating high-ranking and low-competition video titles using the H-supertools. *Creating the video script using the ChatGPT tool. *Creating voiceover using the Clipchamp tool. *Creating /editing the video content to be uploaded to the YouTube channel using the Pictory tool.

I've been generating mass blog /website articles and meta descriptions using the ChatGPT Plus tool, inserting YouTube video in the articles, link building, inserting a navigation link, setting up a featured image, publishing content to the WordPress website, adding plugins, generating keyword locations, setting up themes and menus, creating a home page, finding images, and inserting them in the articles. I've been creating website logos too.