Customer Service Representative

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Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

April 11th, 2024 (3 days ago)

Member Since

July 26th, 2020

Profile Description

Hello! My name is Upgrade to see actual info. I am a freelancer with expertise in customer service and lead generation. As a lead generation specialist, I contribute to the company's lead generation efforts by qualifying and converting them into sales. I engage in social media outreach and handle email management/support to ensure that leads are nurtured and assessed effectively. I assist the company in overseeing the sales process and ensuring the timely achievement of our goals. I engage in lead generation activities primarily on LinkedIn, utilizing sales navigation tools, and also leverage other social media platforms such as Facebook and Instagram to establish connections with individuals and companies.
I also collaborate closely with the team to coordinate qualified leads and ensure that the sales goals are consistently being met.

As a customer service expert, I value the following factors in performing my tasks:

Customer Engagement: Interacting with customers in a friendly and approachable manner, understanding their needs, and providing product or service recommendations.

Product Knowledge: Developing a thorough understanding of the products or services offered by the company to effectively communicate their features, benefits, and value proposition to customers.

Sales Generation: Actively seeking out potential customers, making sales pitches, and closing deals to achieve individual and team sales targets.

Relationship Building: Building and maintaining long-term relationships with customers by providing personalized assistance, addressing inquiries, and resolving any issues or concerns.

Upselling and Cross-selling: Identifying opportunities to upsell or cross-sell additional products or services to customers based on their needs and preferences.

Continuous Learning: Staying updated on industry trends, product knowledge, and sales techniques to enhance selling skills and provide better customer service.

Team Collaboration: Collaborating with colleagues and other departments to ensure a seamless customer experience and contribute to overall team success.

Adherence to Policies: Following company policies, procedures, and ethical standards while conducting sales activities.  I am excited to share my skills with great ethics with you!

Top Skills

Customer Support

Experience: Less than 6 months

I am a chat support and email support representative of my previous US-based company. I am fully trained and well-equipped for this task.

Customer Support » Email Support

Experience: Less than 6 months

I am an email support representative of my previous US-based company. I am fully trained and well-equipped for this task.

Customer Support » Phone Support

Experience: 1 - 2 years

I handle a voice account for two years. I am well-trained for this task. I was given recognition as one of the employees who are able to resolve issues over the phone efficiently, ending the call with a happy customer

Other Skills

Customer Support » Sales Support

Experience: 1 - 2 years

Basic Information

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Davao City, Davao Del Sur
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