Virtual Assistant / Property Specialist

As a Property Management Assistant, my primary responsibilities include: 1. Managing Emails and Messages: Effectively managing communications on platforms such as Zillow, Furnished Finder, VRBO, Avail.co, and Affordable Housing. Promptly responding to inquiries, addressing concerns, and providing necessary information to potential tenants, existing tenants, and other stakeholders. 2. Appointment Scheduling: Utilizing Calendly or similar tools to schedule appointments with prospective tenants, property viewings, and other property-related appointments. Ensuring efficient coordination and timely follow-up. 3. Listing and Publishing Properties: Creating appealing property listings and publishing them on various platforms to maximize exposure and attract potential tenants. Ensuring accurate and up-to-date information about the properties, including descriptions, photos, and rental terms. 4. Rent and Charges Management: Handling tenant rent collection, processing payments, and managing charges associated with the properties. Ensuring accurate record-keeping and timely communication with tenants regarding payment status and any outstanding charges. 5. Maintenance Request Handling: Managing maintenance requests from tenants, coordinating repairs with appropriate vendors or service providers, and ensuring timely resolution of maintenance issues. Keeping track of repair expenses for accounting and tax purposes. 6. Transaction Monitoring: Checking and monitoring financial transactions related to rental properties using QuickBooks or similar accounting software. Ensuring accurate and up-to-date records of income and expenses associated with the properties. 7. Lease Creation and Tenant Guidance: Creating customized lease agreements tailored to specific properties, incorporating necessary clauses, rules, and attachments. Guiding new tenants through the move-in process, explaining lease terms, conducting reference checks, and approving suitable tenants. 8. Tenant Screening: Conducting reference checks, verifying tenant information, and performing necessary background checks, including credit, criminal, and eviction reports. Utilizing platforms like Rentredi to streamline the tenant screening process.