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Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelor of Science in Information Technology

Last Active

August 5th, 2024 (132 days ago)

Member Since

June 10th, 2010

Profile Description

With over 20 years of experience in the Business Process Outsourcing (BPO) industry, I have honed my skills in customer experience, customer service, data analysis, and coaching mechanics. For the past decade, I have successfully led teams, driving performance and ensuring exceptional service delivery.As a Leader, I have developed a deep understanding of the intricacies of customer interactions and the importance of data-driven decision-making. My expertise in data analysis has enabled me to identify trends, optimize processes, and implement strategies that enhance customer satisfaction and operational efficiency.I am passionate about coaching and mentoring teaUpgrade to see actual infombers, fostering a collaborative and high-performing work environment. My ability to motivate and guide individuals has consistently resulted in improved team performance and customer satisfaction.Key Skills:Customer Experience: Expertise in managing and enhancing customer interactions to ensure a positive experience.Customer Service: Proven track record of delivering exceptional service and resolving customer issues promptly.Data Analysis: Proficient in analyzing data to identify trends, optimize processes, and drive strategic decisions.Coaching Mechanics: Skilled in coaching and mentoring teaUpgrade to see actual infombers to achieve their full potential and improve performance.I am committed to leveraging my extensive experience and skills to contribute to the success of any organization I am a part of.