Ferderico

90 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $3.32/hour ($640.00/month)

College

Last Active

July 9th, 2026 (2 days ago)

Member Since

July 21st, 2020

Profile Description

Results-driven Operations and Customer Experience Leader with 18+ years of experience in business process outsourcing (BPO), quality assurance, customer support, workforce supervision, and process improvement. Proven track record of leading teams, improving operational efficiency, coaching employees to achieve performance goals, and delivering exceptional customer experiences across financial services, gaming, telecommunications, technical support, and utilities industries.

Skilled in team leadership, quality management, performance coaching, root cause analysis, reporting and analytics, customer escalation management, process optimization, and cross-functional collaboration. Recognized for developing workflow improvements, implementing performance strategies, and driving operational excellence while maintaining high standards of customer satisfaction.

Basic Information

Age
49
Gender
Male
Website
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Address
Caloocan City, NCR
Tests Taken
IQ
Score:  125
DISC
Dominance: 23
Influence: 14
Steadiness: 28
Compliance: 35
English
C2(Advanced/Mastery)
Government ID
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