d9bc0 8d040804f 92 0d8e1

Personal Assistant/Shopify Expert/Customer Support

80 ID PROOF
Verified
Timeproof:
EXPECTED SALARY
Php 30,000.00/month
( $552 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $3.19 USD/hr )
EXPERIENCE OVERVIEW
Virtual Assistant and Customer Support for 6years
BASIC INFORMATION
Age:
26
Gender:
Female
Location:
General Trias City, Cavite
Tests Taken:

DISC
Dominance:32%
Influence:20%
Steadiness:27%
Compliance:22%

English
 C2(Advanced/Mastery)
Last Active:
August 8th, 2022 (4 days ago)
Member Since:
July 10th, 2013
SKILL SUMMARY

I have been an experienced and effective Virtual Assistant for 6 years. I can Write and Speak English very well; I believe that Communication Skill is vital to my job role. I interact with customers to provide information in response to inquiries about products and services. I handle and resolve complaints; I provide customer service satisfaction. With this experience, I have specialized knowledge and instructions on how to attract, retain, and create loyal clients in building the business through exceptional customer service.
My goal and objective are to provide 100 percent accurate service and to give full client satisfaction. I am a hard worker, honest, and dedicate to my job. I always respect the deadline to avoid procrastination; So my aim is to deliver a good job in the less estimated time. I want to build my career on this freelancing site. I am always ready to do the job with great confidence. I always try my best to produce high-quality work for my clients.
Throughout my 6 years of experience as a Virtual Assistant, I have exceeded the expectations of Administrative and Office functions in my past work history.
CUSTOMER SERVICE-Answering customers' inquiries via chat, email, and phone.
-Building good rapport with the customer.
-Accessing database and retrieving customer’s account information.
-Ensure 100% customer satisfaction.
-Encourage customers to upgrade their current subscription/up-selling.
I can type 65 WPM, I have a complete office set-up at home, and I have both internet and computer back-up...
E-COMMERCE:
I am experienced in different e-commerce platforms such as Shopify and Amazon. I'm capable of helping you with:-Building your store from semi-scratch-Supplier Research-Product Sourcing-Order Processing ( Dsers, Oberlo and Dropified)-Catalog/Product Image Management-Collection Management-Selecting and Customizing Shopify's theme-Dispute Resolution-Accounting Verification-Customer Service-Project Management.

WORKER SKILLS
TOP SKILLS
  • Data Entry
  • Speaking
  • Writing
  • Facebook Marketing
  • Facebook Ads
  • Shopify
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Other Project Management

Office & Admin (Virtual Assistant)
SKILL RATING
  • Data Entry
  • Research

English
EXPERIENCE

I am good in speaking and writing in English. I am learning how to speak as a native English speaker so that my communication skills to American citizen will enhance. These skills are proven and tested because I was a phone support from my previous job. I have done many Admin and E-mail support as well.

SKILL RATING
  • Speaking
  • Writing

Sales and Marketing
EXPERIENCE

I have a little experience in facebook marketing that is for my Real Estate Investor client. I am the one updating his facebook pages and using tools to targeted persons that has an interest with his pages similar to the pages they like.

SKILL RATING
  • Email Marketing
  • Facebook Marketing
  • Telemarketing

Advertising
SKILL RATING
  • Facebook Ads

Web Development
SKILL RATING
  • Shopify

Webmaster
EXPERIENCE

I have an experience in Wordpress updating posts and downloading podcast.

SKILL RATING
  • Wordpress

Graphics & Multimedia
EXPERIENCE

I have an experience in basic photo editing.

SKILL RATING
  • Photoshop
  • Shirt Design

Customer Service & Admin Support
EXPERIENCE

I have an experience in Admin Support, Customer Support, Phone Support and Data Entry. I am a Customer Service Rep. for 4 years and I am an all around Virtual Assistant for 6 years.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation

Project Management
SKILL RATING
  • Other Project Management

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