I have been an experienced and effective Virtual Assistant for 6 years. I can Write and Speak English very well; I believe that Communication Skill is vital to my job role. I interact with customers to provide information in response to inquiries about products and services. I handle and resolve complaints; I provide customer service satisfaction. With this experience, I have specialized knowledge and instructions on how to attract, retain, and create loyal clients in building the business through exceptional customer service.
My goal and objective are to provide 100 percent accurate service and to give full client satisfaction. I am a hard worker, honest, and dedicate to my job. I always respect the deadline to avoid procrastination; So my aim is to deliver a good job in the less estimated time. I want to build my career on this freelancing site. I am always ready to do the job with great confidence. I always try my best to produce high-quality work for my clients.
Throughout my 6 years of experience as a Virtual Assistant, I have exceeded the expectations of Administrative and Office functions in my past work history.
CUSTOMER SERVICE-Answering customers' inquiries via chat,
-Building good rapport with the customer.
-Accessing database and retrieving customer’s account information.
-Ensure 100% customer satisfaction.
-Encourage customers to upgrade their current subscription/up-selling.
I can type 65 WPM, I have a complete office set-up at home, and I have both internet and computer back-up...
E-COMMERCE:
I am experienced in different e-commerce platforms such as Shopify and Amazon. I'm capable of helping you with:-Building your store from semi-scratch-Supplier Research-Product Sourcing-Order Processing ( Dsers, Oberlo and Dropified)-Catalog/Product Image Management-Collection Management-Selecting and Customizing Shopify's theme-Dispute Resolution-Accounting Verification-Customer Service-Project Management.
I am good in speaking and writing in English. I am learning how to speak as a native English speaker so that my communication skills to American citizen will enhance. These skills are proven and tested because I was a phone support from my previous job. I have done many Admin and E-mail support as well.
I have a little experience in facebook marketing that is for my Real Estate Investor client. I am the one updating his facebook pages and using tools to targeted persons that has an interest with his pages similar to the pages they like.
I have an experience in Wordpress updating posts and downloading podcast.
I have an experience in basic photo editing.
I have an experience in Admin Support, Customer Support, Phone Support and Data Entry. I am a Customer Service Rep. for 4 years and I am an all around Virtual Assistant for 6 years.
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If you’re also experiencing a high turnover, try looking inwards. Ask your team if there’s something that needs to change.
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