I am a proud cat parent to seven. Each day I feed them, clean their boxes and keep a strict schedule - if I skip one step the whole day falls apart. I write for pleasure besides I tidy the house for the same reason - I like to turn a mess into something neat. This is why I love organizing things and keeping everything in order, the same habits the way I handle a company's business workflow - every invoice, client files, compliance documents and other processes, stays in its proper place.
Below are some competencies that I can offer:
Accounts Payable Administrator / Accounts Payable Officer
-Processed high-volume supplier invoices with 99% accuracy, ensuring timely posting and payment in line with month-end and cut-off requirements.
-Performed 2-way and 3-way matching of purchase orders, invoices, and goods receipt / service confirmation, resolving discrepancies prior to payment.
-Monitored AP inbox and workflow queues, following up on pending invoices, missing POs, pricing variances, and approval delays to ensure prompt resolution.
-Liaised with internal stakeholders, procurement teams, and suppliers to clarify invoice issues, obtain supporting documentation, and prevent payment delays.
-Ensured all invoices complied with company policies, approval matrices, and audit requirements before processing.
-Maintained accurate vendor records and transaction documentation, supporting audit readiness and financial reporting.
-Provided general administrative and clerical support to the finance team, including data entry, filing, and ad-hoc reporting as required.
Claims Administration Assistant / Insurance Administrator
-Managed end-to-end claims administration support, including monitoring shared inboxes and responding to internal and external
-Coordinated with repairers, service providers, and insurance agents in Australia to obtain claim updates, follow up on outstanding reports, and resolve invoice discrepancies in a timely manner.
-Processed and uploaded high-volume invoices into the claims management system (Salesforce), accurately handling 1,000+ invoices per month and contributing to a 20% improvement in payment turnaround time.
-Lodged and maintained claims documentation such as reports, quotations, invoices, and supporting evidence through the job/claim's portal, ensuring completeness and compliance with insurance requirements.
-Updated claim records and client notes, ensuring accurate data entry, audit readiness, and easy retrieval of information.
-Provided general administrative and clerical support to the claims team, including data entry, basic reporting, and document management to support efficient claims processing.
Technology Proficiency
- My skill set includes proficiency in modern tools such as Salesforce, Zoom, Slack, Asana, Trello, Microsoft Office, and Google Workspace (G Suite), allowing seamless integration into your existing systems. **I'd be thrilled to learn new software**
I am eager to expanding my professional career and exploring opportunities within the administrative and financial support space. Please feel free to reach out, if you would like to discuss how my background in administrative and financial support can benefit your business.
Experience: 2 - 5 years
One of my primary responsibilities as an administrative support is to process repairer and store invoices. Salesforce is the CRM I used for tracking and ticketing. Since we are working with numbers and some analysis, paying close attention to details is always the task's most essential aspect. The most crucial task is ensuring that all bills are paid on time by reconciling them.
Experience: 2 - 5 years
From 2019 to 2022, I worked as a customer representative, handling various accounts, primarily retail, telco, and finance. Working in a Business Process Outsourcing has taught me many things, and these are 1. A good interaction with your clients does not guarantee a good survey, but following the necessary procedures, such as using the right tools, communicating effectively, and assisting them with their problems, will build trust and produce good results. 2. Your key performance indicators will reflect your organization and efficiency. 3. A good attitude and the right mindset will help you last longer in the position. 4. Above all, clients will always remember what you've done for them, so making a deliberate effort to assist them will last.
Experience: 2 - 5 years
Working as an Administrative Support for the past two years has taught me how to organize my time, work efficiently, and be more strategic and creative, from calendar management to data entry and other support tasks. I enjoy it because it allows me to work on various tasks and be a jack of all trades. Additionally, it introduced me to working with multiple systems, including workspaces, productivity tools, and project management.
Experience: Less than 6 months
I have managed social media for a startup company for six months. Here is where I learned the fundamentals of social media posting, lead generation, engagement, research, and responding to inquiries from possible customers. Even though it did not last as long as I had hoped, I still appreciate the chance, the skills I acquired, and the encouraging feedback I received from my first client.
Experience: 2 - 5 years
I've been learning English since then, from basic writing to communication. I took AB English in Language and Literature in college, where I learned how to improve my writing abilities. When I first started working in a corporate setting in 2019, this is where I practiced my communication skills. If I had to rate my English proficiency, I would give it an 8.5 out of 10, which is not perfect because I still have room for improvement. And that improvement continues day by day.
“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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