A+ Virtual Assistant | Administrative Pro

Overview

Looking for full-time work (8 hours/day)

at $3.00/hour ($528.00/month)

Bachelors degree

Last Active

April 23rd, 2024 (6 days ago)

Member Since

July 17th, 2020

Profile Description

Do you need a freelancer who takes the initiative and is skilled at bringing efficiency to your administrative tasks? Look no further! With over four years of experience as an administrative assistant and customer support, I am here to bring effectiveness and expertise to your daily operations.

Below are some competencies that I can offer:

Invoicing
- Processing invoices
- Verifying purchase orders
- Resolving discrepancies
- Preparing payments
- Maintaining accurate records

Customer Service
- Handle a high volume of incoming calls
- Determine and evaluate what customers need to achieve satisfaction
- Respond to consumer complaints, offer suitable remedies and substitutes promptly, and monitor the situation to ensure it is resolved.
- Maintain contact logs, handle client accounts, and organize paperwork.

Communication
- Sorting and filtering your emails.
- Prioritize your messages.
- Responding to customer inquiries

Organization and Efficiency
- Managing calendars using time management software
- Booking appointments
- Rescheduling
- Prioritizing tasks based on urgency and importance
- Setting up reminders

Technology Proficiency
- My skill set includes proficiency in modern tools such as Zoom, Slack, Asana, Trello, Microsoft Office, and Google Workspace (G Suite), allowing seamless integration into your existing systems. **I'd be thrilled to learn new software**

Data Entry
- Input new information into database systems - Create and manage spreadsheets
- Document, organize, and store relevant documents.
- Update the records in the database system regularly.

Web Research
-I can look for the information you need from A to Z using various resources.

Administrative Support
-I offer flexible and on-demand administrative assistance tailored to your needs and aim to cultivate a productive and efficient work environment.

I am dedicated to enhancing your operational efficiency with a meticulous focus on detail, precision, and effectiveness. As a professional, I aim to adapt to your business's requirements and contribute to your success and operational excellence.

Top Skills

Accounting » Accounts Payable

Experience: 2 - 5 years

One of my primary responsibilities as an administrative support is to process repairer and store invoices. Salesforce is the CRM I used for tracking and ticketing. Since we are working with numbers and some analysis, paying close attention to details is always the task's most essential aspect. The most crucial task is ensuring that all bills are paid on time by reconciling them.

Customer Support » Customer Service

Experience: 2 - 5 years

From 2019 to 2022, I worked as a customer representative, handling various accounts, primarily retail, telco, and finance. Working in a Business Process Outsourcing has taught me many things, and these are 1. A good interaction with your clients does not guarantee a good survey, but following the necessary procedures, such as using the right tools, communicating effectively, and assisting them with their problems, will build trust and produce good results. 2. Your key performance indicators will reflect your organization and efficiency. 3. A good attitude and the right mindset will help you last longer in the position. 4. Above all, clients will always remember what you've done for them, so making a deliberate effort to assist them will last.

Office and Administration » Administrative Support

Experience: 2 - 5 years

Working as an Administrative Support for the past two years has taught me how to organize my time, work efficiently, and be more strategic and creative, from calendar management to data entry and other support tasks. I enjoy it because it allows me to work on various tasks and be a jack of all trades. Additionally, it introduced me to working with multiple systems, including workspaces, productivity tools, and project management.

Other Skills

Marketing » Social Media Management

Experience: Less than 6 months

I have managed social media for a startup company for six months. Here is where I learned the fundamentals of social media posting, lead generation, engagement, research, and responding to inquiries from possible customers. Even though it did not last as long as I had hoped, I still appreciate the chance, the skills I acquired, and the encouraging feedback I received from my first client.

Office and Administration » English Proficiency

Experience: 2 - 5 years

I've been learning English since then, from basic writing to communication. I took AB English in Language and Literature in college, where I learned how to improve my writing abilities. When I first started working in a corporate setting in 2019, this is where I practiced my communication skills. If I had to rate my English proficiency, I would give it an 8.5 out of 10, which is not perfect because I still have room for improvement. And that improvement continues day by day.