Customer service and social media professional with 7 years of experience in customer support and 3 years in a team lead role. Previously worked as an Operations Manager for a social media agency, overseeing daily operations, team performance, and workflow efficiency.
Experienced in managing customer interactions across chat,
Skilled in handling social media accounts and maintaining consistent brand messaging while supporting audience engagement.
Strong background in training, coaching, and performance monitoring, with hands-on experience in improving team output and aligning performance with goals. Highly organized, detail-oriented, and able to perform effectively in fast-paced environments.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
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