1 d8fd094b0d2c80

Customer Service Representative/Data Entry/Transcriptionist

99 ID PROOF
Timeproof:
EXPECTED SALARY
Php 30,000.00/month ( $632 USD )
40 hrs/wk ( $3.59 USD/hr )
EDUCATION
Associates degree
EXPERIENCE
Transcriber/Customer Service Representative/Planner/Purchasing Assistant/Inventory Clerk
BASIC INFORMATION
Age:
41
Gender:
Female
Tests Taken:
IQ
Score:  105

DISC
Compliance:11
Dominance:52
Influence:8
Steadiness:29

English
 C1(Advanced)
Last Active:
2020-09-21
Member Since:
2020-07-14
SKILL SUMMARY

I have a solid customer service experience in a fast-paced environment. Ten
years in the semiconductor which manufactures integrated circuits (ICs) for gadgets and electronic appliances as an Inventory Clerk and promoted as a Purchasing Assistant, and then Twmnnmy. Fx the BPO industry, worked as a Customer Service Representative for Prepaid and Postpaid US Telecommunications account handled all roles from the creation and maintenance of subscriber's accounts, billing, troubleshooting, and sales. I'm a career shifter and proven that everything can be learned as long as you have the determination, preparation, and equipped with the knowledge and experience you gained. I can type 45-50 wpm with 98-100?curacy and Microsoft Office proficient. I'm a fast learner and keen to details that support my academic achievement, graduated with honors, and an academic scholar.  I can work with minimal to no supervision. My goals are delighting and exceeding customer's expectations and making my supervisor's life easier.

Specializations:
Customer Service
Call Handling
Data Entry
Planning/Purchasing/Inventory Control of high-consumable items
Admin Support
Audio Transcription (international accent)

Customer Service Experience:
Handled inbound calls for Postpaid and Prepaid US Telco accounts. Received incoming, updating details of customers into multiple CRM. Made sure that every customer's concerns were resolved and satisfied by practicing the "I can help you with that" attitude and providing above and beyond services.

Planning/Purchasing/Inventory Control Experience:
Worked 10 years in this semi-conductor company. Handled transactions/withdrawals of spare parts. Monitored inventory, exported data to Excel spreadsheets, and updated into the database. Planned, outsourced, and purchased high-consumable items on the company's automated requisition system and made sure a smooth operation in production.

Transcription Experience:
Producing high-quality audio transcripts (international accent). Some of the companies are those in auto and home insurance, financial account, title loans, school's registration, and real estate accounts.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Research
  • Transcription
  • Speaking
  • Writing
  • Editing Proofreading
  • Inventory Management
  • Customer Support
  • Tech Support

Office & Admin (Virtual Assistant)
EXPERIENCE

I'm a newbie in a Virtual Assistant role but I know I have most of the skills that I can use to be a successful one. I have 10 years of experience working in the office in a semiconductor company. Started as an Inventory Clerk, promoted as a Purchasing Assistant, and handled Planner position (supervisory level).

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Quality Assurance
  • Research
  • Transcription

English
EXPERIENCE

I've been a customer service representative handled US Telco Prepaid and Postpaid account. I attended English Proficiency Programme and Training for Contact Center under TESDA. I'm working now as a Transcriptionist of audio calls(international accent) at QA World.

SKILL RATING
  • Speaking
  • Writing

Writing
EXPERIENCE

I'm working as a transcriber at QA World platform since January 2020 to present. Transcribing high-quality audio calls (international accent) in different companies. Listening to representative and customer conversation. Some of the companies are handling collection, auto and home insurance, shool's transactions, title loans, and real estate.

SKILL RATING
  • Editing Proofreading

Marketing & Sales
EXPERIENCE

I've worked 1 year as a Billing and Sales CSR in one of the largest US Telco accounts offered mobile phones to customers. It's not a hardcore selling but required to do sales pitch after the customer's concerns were resolved.

SKILL RATING
  • Sales Representative

Finance & Management
EXPERIENCE

I have 2 years of experience as a Planner in a semiconductor company. Part of the responsibility is budgeting quarterly of high-consumable items. Collaborated with Purchasing and Finance department to make sure that all budgets are accurate and reasonable.

SKILL RATING
  • Accounting
  • Financial Analysis
  • Financial Forecasting
  • Financial Management
  • Inventory Management
  • Strategic Planning

Customer Service & Admin Support
EXPERIENCE

I have almost 13 years of experience in Customer Support in past-faced industries (BPO and semiconductor). I'm honored to be part of a semiconductor company that helps me acquired all the skills and opportunities of Admin Support tasks. Handled inbound calls for 2 of the largest Telco company in the US.  Received incoming calls, updating details of customers into multiple CRM. Made sure that every customer's concerns were resolved and satisfied by practicing the "I can help you with that" attitude and providing above and beyond customer service. I'm grateful that I've experienced being a contact center agent for I've experienced all around CSR responsibility from creating a customer account, maintaining the account, explaining bills, and also troubleshooting and sales. 

SKILL RATING
  • Customer Support
  • Email Support
  • Tech Support

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