I have a solid customer service experience in a fast-paced environment. Ten
years in the semiconductor which manufactures integrated circuits (ICs) for gadgets and electronic appliances as an Inventory Clerk and promoted as a Purchasing Assistant, and then
Planning/Purchasing/Inventory Control of high-consumable items
Audio Transcription (international accent)
Customer Service Experience:
Handled inbound calls for Postpaid and Prepaid US Telco accounts. Received incoming, updating details of customers into multiple CRM. Made sure that every customer's concerns were resolved and satisfied by practicing the "I can help you with that" attitude and providing above and beyond services.
Planning/Purchasing/Inventory Control Experience:
Worked 10 years in this semi-conductor company. Handled transactions/withdrawals of spare parts. Monitored inventory, exported data to Excel spreadsheets, and updated into the database. Planned, outsourced, and purchased high-consumable items on the company's automated requisition system and made sure a smooth operation in production.
Producing high-quality audio transcripts (international accent). Some of the companies are those in auto and home insurance, financial account, title loans, school's registration, and real estate accounts.
I'm a newbie in a Virtual Assistant role but I know I have most of the skills that I can use to be a successful one. I have 10 years of experience working in the office in a semiconductor company. Started as an Inventory Clerk, promoted as a Purchasing Assistant, and handled Planner position (supervisory level).
I've been a customer service representative handled US Telco Prepaid and Postpaid account. I attended English Proficiency Programme and Training for Contact Center under TESDA. I'm working now as a Transcriptionist of audio calls(international accent) at QA World.
I'm working as a transcriber at QA World platform since January 2020 to present. Transcribing high-quality audio calls (international accent) in different companies. Listening to representative and customer conversation. Some of the companies are handling collection, auto and home insurance, shool's transactions, title loans, and real estate.
I've worked 1 year as a Billing and Sales CSR in one of the largest US Telco accounts offered mobile phones to customers. It's not a hardcore selling but required to do sales pitch after the customer's concerns were resolved.
I have 2 years of experience as a Planner in a semiconductor company. Part of the responsibility is budgeting quarterly of high-consumable items. Collaborated with Purchasing and Finance department to make sure that all budgets are accurate and reasonable.
I have almost 13 years of experience in Customer Support in past-faced industries (BPO and semiconductor). I'm honored to be part of a semiconductor company that helps me acquired all the skills and opportunities of Admin Support tasks. Handled inbound calls for 2 of the largest Telco company in the US. Received incoming calls, updating details of customers into multiple CRM. Made sure that every customer's concerns were resolved and satisfied by practicing the "I can help you with that" attitude and providing above and beyond customer service. I'm grateful that I've experienced being a contact center agent for I've experienced all around CSR responsibility from creating a customer account, maintaining the account, explaining bills, and also troubleshooting and sales.
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