SHEINA

Customer Support Specialist | Phone, Chat & Email | Zendesk | CRM

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Overview

Looking for full-time work (8 hours/day)

at $14.10/hour ($2,720.00/month)

Associate Degree

Last Active

July 4th, 2026 (6 days ago)

Member Since

July 14th, 2020

Profile Description

I help businesses handle customer support, technical issues, and sales conversations—so they can focus on growth.

With over 10 years of experience supporting US-based customers, I specialize in chat and email support, technical troubleshooting, and customer retention. I’ve worked in high-volume environments where fast response time and customer satisfaction are critical.

Here’s how I can help your business:
• Customer support (chat, email, CRM tools like Zendesk & Zoho)
• Technical issue resolution and troubleshooting
• Sales support, upselling, and customer retention
• CRM management and administrative support

I’m reliable, detail-oriented, and quick to adapt to new systems. I take pride in providing excellent service while helping businesses improve customer experience and retention.

If you're looking for someone who can handle your customers professionally and consistently, I’d love to help.

Top Skills

Customer Support » Technical Support

Customer Support » Phone Support

Office and Administration » Personal Assistant

Experience: Less than 6 months

Other Skills

Customer Support

Customer Support » Sales Support

Experience: Less than 6 months

Customer Support » Phone Support » English Speaking

Marketing » Content Creation » Blogging

Marketing » Social Media Management » Instagram marketing

E-Commerce » Inventory Management » Quality Control

Customer Support » Social Media Moderation

Office and Administration » Translation

Office and Administration » Data Entry

Marketing » Social Media Management » Social Media Marketing

Office and Administration » Email Management

Real Estate » Appointment Setting

Experience: Less than 6 months

Basic Information

Age: 37

Gender: Female

Website: Sign Up with Pro Account to View

Address: Maramag, Bukidnon

Tests Taken: IQ
Score: 105: DISC
Dominance: 28
Influence: 19
Steadiness: 39
Compliance: 15: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”