Real Estate Virtual Assistant |Customer Support Rockstar  

Strong ability to handle phone calls professionally and confidently, utilizing effective communication skills to establish rapport with prospects and build relationships. Skilled in using persuasive techniques to engage prospects, gather relevant information, and qualify leads for further follow-up. Excellent organizational skills in managing cold calling campaigns, maintaining call logs, and tracking progress using CRM tools or other relevant software. Skilled in analyzing and interpreting data from cold calling efforts to identify areas for improvement and optimize lead generation strategies.

Accomplished customer service representative with a successful career in the call center and BPO industry spanning 5+ years. Known for delivering exceptional service, building rapport with customers, and maintaining a positive attitude even in challenging situations.

Highly skilled technical support representative with over 5 years of experience in the call center and BPO industry. Possesses deep knowledge of technical concepts, systems, and software, and proficient in troubleshooting and resolving complex technical issues with efficiency and accuracy.

Successfully conducted extensive online research and data mining to identify potential leads in the target market using various platforms and tools such as Zillow, and Realtor.com. Implemented a strategic cold-calling campaign, generating a high volume of leads by proactively reaching out to potential clients and showcasing the value proposition of the real estate services offered. Utilized SMS campaigns using SmarterContact to initiate contact with potential leads, nurturing relationships through regular follow-ups and providing relevant information to generate interest and drive engagement.

Demonstrated proficiency in using data processing tools and software, including Microsoft Excel, databases, and other relevant software, to manage and process data for administrative tasks. Expertise in generating reports, conducting data audits, and providing support in data-related inquiries, resulting in smooth and efficient data processing operations.

Strong expertise in Salesforce CRM with 3 years of experience in back-office operations. Proven track record of utilizing Salesforce features such as custom objects, workflows, and reports to optimize data management and improve operational efficiency. Well-versed in Salesforce data validation rules, data import/export, and data integrity best practices.

Maintained accurate and up-to-date records of appointments, including client information, property details, and appointment outcomes, using CRM systems or other designated tools, ensuring data integrity and confidentiality. Conducted outbound calls and emails to potential clients and prospects to schedule appointments for property showings, open houses, and other real estate activities, demonstrating effective communication skills and persuasive techniques.

Utilized CRM systems and other tools to accurately document customer interactions, create and update support tickets, and maintain comprehensive records of customer issues, resolutions, and follow-up actions. Provided exceptional customer service by handling a high volume of incoming calls, emails, and chats from customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience. Demonstrated technical expertise by diagnosing and troubleshooting complex technical issues related to software, hardware, or network connectivity, guiding customers through step-by-step solutions, and resolving technical problems efficiently.

Expertise in using Google Docs' formatting and styling tools, including headings, font styles, spacing, and alignment, to create professional-looking documents with consistent formatting and visual appeal. Proficiently used Google Docs to create, edit, and format documents for various purposes, such as reports, proposals, and presentations, leveraging its collaborative features to collaborate with team members in real time. Utilized Google Docs' powerful search and navigation features to quickly locate and modify specific content within a document, saving time and effort in editing and revising documents.

Collaborated with team members using Google Sheets' real-time editing and commenting features, allowing for seamless collaboration on spreadsheets, tracking changes, and resolving conflicting edits. Utilized advanced features of Google Sheets, such as data validation, pivot tables, and charts, to manipulate and visualize data, create reports, and generate insights for business or project purposes.

Experienced user of Oracle tools for back-office and customer service operations at Pearson Clinical for 3 years. Proficient in utilizing Oracle software for managing customer inquiries, tracking orders, and resolving shipping issues, resulting in improved order tracking and delivery accuracy.

In-depth knowledge of email management best practices gained through hands-on experience at Pearson Clinical. Proficient in using email management tools and software to sort, filter, and categorize incoming emails, ensuring prompt response and resolution of customer inquiries. Strong ability to manage high volumes of emails effectively and efficiently as a back-office and customer service representative at Pearson Clinical. Skilled in organizing and prioritizing emails based on urgency and importance, ensuring timely responses to customer inquiries and timely resolution of issues.