Appointment setting Lead Generation Telemarketing Customer service Voice/Non

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

High school diploma

Last Active

October 2nd, 2023 (209 days ago)

Member Since

July 13th, 2020

Profile Description

To contribute my skills with a dynamic firm. A BPO professional with over 6 years’ experience handling different support tiers such as listed below:
Outbound Sales Agent
June – December 2019 at Flatworld Business Solutions
• Doctor’s Network - B2C Outbound Sales / Appointment Setting
• Surgery Network - B2C Outbound Sales / Appointment Setting
Virtual Quality Analyst
February – November 17, 2018 & January 16, 2019 to present time –at Sutherland Global Services, Davao City
• Handled AliExpress.
• Conducted Audits and drove performance through SBS coaching and real time assistance to consultants.
• Conducted RCA through scrubbing chats and client provided data.
• Generate reports and interpret data based on account, team and consultant wise performances.
Temporary Team Manager
November 18, 2018 to –January 15, 2019 at Sutherland Global Services, Davao City
VTM for Lazada Philippines.
• Managed 10 consultants for 2 LOBs (Merchant support & Content moderating)
• Take sup calls for Lazada merchant support securing their participation to an annual sale activity and generate EOD report containing seller feedback.
• Consolidate data content investigated by consultants and double check each SKU if sellers displayed violations with their web page texts or images. Generate EOD report for website improvement.
Consultant
October 2014 – January 2018 at Sutherland Global Services, Davao City
• Aliexpress customer support (chat)
• Assisted in driving Team Performance and providing best practices to members.
Sales Representative
March 2012 – September 2013 at Sycore Business Solutions, Davao City
• Handled “All about the baby co., Neutro Health California.
• Green Solar Technologies B2B/B2C sales.