Angelica

Technical Support Analyst, Customer Support, Email Support, Data Entry

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Overview

Looking for full-time work (8 hours/day)

at $4.99/hour ($960.00/month)

College Degree

Last Active

January 4th, 2025 (523 days ago)

Member Since

June 24th, 2013

Profile Description

• Familiar with all aspects of internet surfing and computer usage.
• Experienced customer service representative in regards with billing concerns (balance inquiry, processed disputes and credits, etc.), account look-up and modifications, reviews orders and shipment, and processed payment arrangements.
• Experienced technical support representative with expertise in DSL internet connection and 3G / 4G wireless internet connection and Voice over Internet Protocol.
• Expert technical support in VOIP devices and cloud-based interface.
• Handled troubleshooting in advanced cloud based phone system interface.
• Expert in handling issues with a web-hosted auto dialer software/dashboard.
• Accustomed to working in fast paced environments with the ability to think quickly and successfully handle difficult clients.
• Interacts with fellow team members to enhance project performance.
• Excellent in utilizing resources and multi-tasking.
• Demonstrates a sense of urgency in resolving customer issues and concerns.
• Understands the systems and processes being used to perform the job.