Present Work:
Dental Scheduling Coordinator
- Taking in calls from patient who want to schedule or reschedule an appointment for treatment or recare.
-Serves as Front Desk/Receptionist for the Dental Clinic.
- Ensuring schedules of Dentist and Hygienist are filled and confirmed days before the schedule date.
-Scheduling patient for dental emergency or trauma.
Previous Experience:
Dental Verification Specialist
-worked as part-time calling dental insurances and checking insurance portal verifying full breakdown of benefits and eligibility of patients in one of the dental clinic based in New Jersey.
Talent Acquisition Specialist/HR Admin Support:
-Sending
-Supporting Onboarding Team in terms of password reset requests, updating hire's info on file.
-Creating roster of new hires that will be supported by the Onboarding Team.
-Answering inquiries through
Dental Insurance Verification
-calling US Dental Insurance to verify patient's benefit.
Assistant Team Lead for a US based Dental Insurance: Conduct huddles and assist teammates about the product knowledge and processes. Taking escalation calls and received complaints from callers.
Customer Care Representative: Taking inbound calls where I review claim disputes and give resolution in a first-call manner.
Subject Matter Expert: Provides knowledge about the product, especially to newly hired agents.
Provider Relation Officer- Checking the credentialing and re-credentialing status of the provider and provide instructions on the credentialing and re-credentialing process.
Assistant Team Lead: Conduct huddles and assist teammates about the product knowledge and processes. Taking escalation calls and received complaints from callers.
Knowledgeable: ADA codes, dental terminologies, claim review, grievance and appeal, HIPAA, Dental Provider Credentialing and Re-credentialing
I take pride in my customer service experience for more than four years in an insurance company.
KNOWLEDGEABLE ON THE FOLLOWING TOOLS: Outlook, Excel, Google Suites, Salesforce, Ringcentral, Zoominfo, MS Teams<button aria-expanded="true" aria-controls="up-line-clamp-v2-1" type="button" class="up-btn-link up-line-clamp-v2-btn" style="line-height: var(--font-size-base); letter-spacing: inherit; padding: 0px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; font-weight: var(--btn-weight); border-width: 0px; border-style: initial; border-color: initial; max-height: unset; display: inline-flex; align-items: center; cursor: pointer; box-shadow: none !important;">less</button>
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