CSR — VA — Shopify Developer — Trainer — Team Lead

Overview

Looking for part-time work (4 hours/day)

at $6.00/hour ($528.00/month)

College Graduate

Last Active

March 27th, 2024 (31 days ago)

Member Since

July 10th, 2020

Profile Description

I have 10 years of working experience in different industries including BPO, Logistics, Manufacturing, and online such as Shopify tasks and virtual assistants.
I did product listing and product fulfillment for Walmart, Shopify, and Amazon.
I have worked in the BPO Industry for five years on different campaigns.

Some of my Customer Service Representative Skills and tasks are listed below:
* Good communication skills
* Resolve customer's general inquiries
* Handling chat/emails via Zendesk and Freshdesk
* Answering inbound calls and doing outbound calls (both auto dialer and manual)
* Updating personal account information for customers
* Doing positive scripting for surveyed queries
* Handling customer complaints
* Assist with placement of orders, changing address or order items
* Processing payments, refunds, or exchanges
* Greet customers warmly and ascertain the problem or reason for calling.
* Cancel or upgrade accounts.
* Place or cancel orders.
* Suggested solutions when a product malfunctions
* Tech support
* Product recommendations
* Cross-selling
* Tax computation
* Handling escalations
* High efficiency on positive surveys
* Inform customers of deals and promotions.
* Handling three chat concurrency
* Closeout or open call records.
* Compile reports on overall customer satisfaction.
* Take payment information and other pertinent information such as addresses and phone numbers.

During my post in the BPO Industry, I was promoted as a Trainer/Team Lead.
Some of my Trainer/Team Lead Skills and tasks are listed below: 
* Good interpersonal skills
* Responsible for overseeing all activities within a team
* Responsible for dUpgrade to see actual info how to approach tasks and develop a plan to accomplish them
* Responsible for distributing information to teaUpgrade to see actual infombers
* Responsible for keeping track of and structuring various tasks, employees and documents
* Responsible for determining the goals that members will work toward
* Coaching teaUpgrade to see actual infombers, offering feedback and demonstrating the desired skills and expected work ethic
* Develop team strengths and improve weaknesses
* Identify team goals and evaluate team progress
* Administrative Tasks

I worked for an individual person to create a Shopify shop for his small business.
My Shopify tasks include the following:
* Providing customer service experience
* Web development and web maintenance
* Product Listing
* Advertising on social media
* Order fulfillment
* Graphic Designing
* Creating videos and editing
* Web Design
* Keep tasks organized
* Answer product questions and gather order information
* Email quotes and makes changes based on customer feedback
* Add products to the website and update products on the website with new information
* Product sourcing
* UI and UX customization
* Designing Logos
* Order process and management
* Management of Inventory 
* Shipping setup
* Setting up an account
* Guide client on how to use the Shopify shop

Had worked overseas for big companies in Logistics and Manufacturing. Most of my tasks include handling inventory files and data entry.

I worked as a Project Manager where I handled a team and multiple projects and created reports using Google Docs and Sheets. 
My tasks included:
* Managing time work for the team
* Creating and submitting reports
* Creating articles for the website
* Research
* Interacting with the clients
* Email support
* Setting up work and tasks for the team
* Guide the client on how the services work
* Creating Social Media Posts for the clients and the company
* Time Management