Medical Biller - Physical Therapy Clinic | 15 Years - Customer Support - VPN | 5

Administrative & Executive Assistant Experience (2+ Years) As an Administrative/Executive Assistant, I provided comprehensive remote support to executives and business owners, helping them stay organised, productive, and focused on growth. My responsibilities covered a wide range of tasks—from managing calendars and handling sensitive correspondence to preparing reports and assisting with project coordination. Key Responsibilities: Managed email inboxes, scheduled meetings, organised calendars, and set reminders to ensure timely follow-ups. Handled travel bookings, meeting preparations, and internal documentation for daily business operations. Prepared presentations, reports, and spreadsheets using Microsoft Office and Google Workspace tools. Assisted with data entry, lead generation, CRM updates, and online research to support executive decision-making. Maintained a high level of confidentiality while managing internal documents, reports, and sensitive communications. Served as a liaison between clients, partners, and internal teams, ensuring messages and tasks were clearly communicated and followed up. Used tools like Trello, Slack, Basecamp, Zoom, and Google Drive for seamless collaboration and task tracking. Strengths & Value Add: Proven ability to juggle multiple priorities and deadlines without sacrificing quality. Fast learner, resourceful, and able to work autonomously in remote settings. Excellent at written communication, time management, and follow-through. Known for being trustworthy, proactive, and efficient in supporting busy executives.

Chat & Email Support Specialist (10+ Years of Experience – VPN & DNS Services) With over a decade of experience providing exceptional chat and email support, I have helped thousands of users worldwide resolve technical and account-related issues—particularly in the VPN and DNS industry. My role required clear communication, problem-solving under pressure, and the ability to translate technical jargon into easy-to-understand guidance. Key Responsibilities: Delivered real-time live chat and email support to customers using VPN and Smart DNS services across multiple platforms (Windows, macOS, iOS, Android, routers). Resolved issues related to account setup, login problems, device configuration, connection troubleshooting, and geo-unblocking. Assisted users with VPN installations, DNS configurations, and IP leak prevention. Walked customers through manual setups and advanced troubleshooting (e.g., DNS resolution issues, port forwarding, firewall configuration). Handled billing inquiries, subscription updates, refund requests, and escalations with accuracy and professionalism. Maintained high customer satisfaction ratings by providing timely, friendly, and effective responses—even during high-ticket volumes. Collaborated with Tier 2 techs, engineers, and billing departments to escalate complex issues and ensure resolution. Used tools like Zendesk, Slack, Zuora, and Okta to manage tickets, subscriptions, and authentication issues. What I Bring: Deep familiarity with VPN protocols (OpenVPN, IKEv2, WireGuard) and DNS routing. Strong technical writing skills to create canned replies, help articles, and troubleshooting guides. Consistent ability to respond quickly while maintaining accuracy and empathy. Experience working in rotating shifts and high-volume environments, maintaining productivity and attention to detail.

Medical Billing Specialist | Physical Therapy & Dermatology (2 Years) I am an experienced Medical Billing Specialist with over 5 years of expertise in managing end-to-end billing operations for Physical Therapy and Dermatology practices. I ensure timely and accurate claim submissions, follow-ups, and revenue cycle optimization while maintaining compliance with healthcare regulations. Key Responsibilities: Handled charge entry, insurance verification, and claims submission for Physical Therapy and Dermatology clinics. Performed payment posting, tracked denials, and managed Accounts Receivable (A/R) follow-ups to ensure maximum reimbursement. Investigated and resolved claim rejections and denials by coordinating with insurance providers and correcting billing errors. Maintained strict adherence to HIPAA guidelines, ensuring all patient data was handled with confidentiality and compliance. Communicated with patients and payers to resolve billing inquiries, verify insurance benefits, and clarify outstanding balances. Created and updated patient accounts, treatment plans, and billing records using industry-standard platforms. Tools & Software Expertise: EHR & Billing Platforms: Prompt – for Physical Therapy billing DrChrono – Dermatology billing Office Ally – Claims submission, ERA/EDI management HospiceMD – For charge entry and claims workflows Productivity & Admin Tools: Slack, Trello, Xero, Google Workspace, Microsoft Excel, and Adobe PDF Strengths: Deep understanding of CPT codes, modifiers, and payer requirements specific to Physical Therapy and Dermatology. Effective in reducing claim denials and improving cash flow through proactive A/R management. Comfortable working independently in remote, high-volume billing environments. Known for accuracy, efficiency, and integrity in financial and clinical documentation.