I have more than 10 years experience in the outsourcing industry and have established Key Support Departments (MIS - Analytics, Workforce Management, and Quality Assurance) for two BPOs in Cebu. I used Microsoft Excel in presenting reports to the Clients and the Executives.
Experience: 5 - 10 years
I have used Microsoft Excel for over 10 years. I collect data from different platforms like Five9, Vicidial, PBX, Avaya, etc and dump it in Excel. Once done, I create formulas and tables to have it analyzed for reporting purposes.
Experience: 2 - 5 years
I have less than two years in an entry level as my performance was good and was given opportunity to rise. However, I have handled the Customer Service department for an eCommerce client for more than four years.
Experience: 5 - 10 years
I use Microsoft Word to document my findings or create department manuals.
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